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Application Support Team Lead

3 months ago

Manila, National Capital Region, Philippines Information Professionals, Inc. Full time

Experience / Competences

• Windows Server operating systems

• Unix / Linux – Preferably power user level

• SQL (T-SQL, SQL Server Management Services)

• Working knowledge of networking tools (e.g. ssh, sftp, traceroute)

• Shell Scripting (PowerShell, Bash, Perl)

• Strong grasp of change management process

• Strong grasp of ITIL based support process. Incident escalation etc

• Proven Team Management track record of 5 years plus in such a role
Desirable

• Automation tools (Ansible, TFS, Jenkins)

• Knowledge of HTML, Javascript and CSS preferred

• Some experience with SQL language and Databases a major plus

Responsibility:

Monitors and oversees all trading application functionality and the performance of system environment.



• Acts as second level support that troubleshoots incidents and requests escalated by the business.

• Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance to established and documented baselines, policies and procedures.

• Builds up the trading application with all the required third party tools and application in staging and production environments.

• Writes scripts using Shell, Perl, Powershell and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.

• Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).

• Attends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.

Direct/ Probationary employmentHybrid, 3 days onsite. Rotational sched.BGC, Taguig