Device Marketing Manager

5 days ago

Manila, National Capital Region, Philippines Globe Telecom Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible for leading, overseeing and supervising the operations of Budget Mgt & Analytics and Content Experience Governance teams, Operations & Service Assurance Squad Responsible for good governance on cost management & reports (OPEX, CAPEX and A&P), seamless and enablement sustainable content experience and industry standard after-sales processes (working heavily with enabling partners namely ISG, CXM, CXD, Finance, Audit, ISDP, Product) Responsible for programs on development of direct reports KRAs Content Revenues (NSR, Programs, Databurn Traffic and Value) Content Data Burn Users Content NPS Fix the Basics: Endgame Delivery, After Sales Handling improvements Duties & Responsibilities Manages and leads the team day in and day out Ensures coaching and feedback mechanism, mentoring, daily stand up sessions are being practiced and applied Defines KPIs and programs for the team (metrics) Responsible for budget planning, management and good governance Develop governance principles to ensure experiences are complied to (audit, framework, ISDP) Ensures Content operational processes are accepted, documented and published Ensures completion, sustain and perform continuous improvement for Endgame Advocates AGILE framework as part of operational efficiency and culture building Ensures the team lives out the Globe Purpose KPIs Delivery of required commercial dashboards, reports and templates Governance of Service Design principles for Content Experience Alignment on service assurance framework for all after-sales handling engagement Achievement of Content NPS Competencies Technology/Innovation, Product and Service Understanding [Advanced] User-Centered Design Thinking & Customer Understanding [Advanced] Collaboration and Negotiation [Advanced] Stakeholder Management [Advanced] Strategic Thinking, Analysis and Planning [Advanced] Decision-making Skills [Advanced] Presentation and Communication [Advanced] Service & Change Management and Design [Advanced] Critical/Analytical Thinking and

Problem-Solving [Advanced] Financial Impact Understanding [Advanced] Financial/Budget Planning and Management [Advanced] Data Analytics and Business Insighting [Advanced] Business Acumen [Advanced] Organization Design and Implementation [Advanced]] People Development and Talent Management [Advanced] AGILE Framework and Mindset [Advanced] Make Your Passion Part of

Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of

Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's

New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good.

Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

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