Problem Management Officer

4 weeks ago


Manila, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time

The position is responsible for identifying the root causes of incidents, creating a workaround fix, and developing final solution for recognized errors. The position is also responsible for analyzing trends and historical incident data to proactively manage a service problem.

Responsibilities:

Identifies the root causes of incidents and creates a workaround fixAssesses and analyzes the incidents to identify patterns, and trends. Develops final and permanent solutions for recognized errorsKeeps abreast of the current trends and practices in problem management to maintain consistency and efficiency in supporting the business operations Qualifications: Graduate of any computer, engineering and math-related courseWith at least three years of work experience in IT problem management. Preferably with training and/or certification on ITILv4.Must have knowledge of bank products and services, and software applications (Window/ Windows Server/ Linux/ Unix/ MSSQL/ POSGRE/ MySQL)"We proudly celebrate diversity. We are committed to promoting inclusion in our workplace. We consider all applicants for employment based on the qualification required for the role."

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