front office supervisor
5 days ago
Job Purpose:
He/She handles may not be the same, from company to company, their team is typically responsible for answering phones and directing callers to the correct parties, answering general email, correspondence, checking and distributing mail, collecting mail to be sent out as well as placing and picking up food orders.
Responsibilities:
- Sales Culture
- Sells and positions the resort as the number one resort in Central Luzon in all types of guests and events, supports yielding initiatives set by the management.
- Aggressively solicits and sells business for all kinds of markets.
- Customer Service
- Ensures that we deliver what is best interests of the guest.
- Ensures collaboration and coordination with Operations, as well as other key departments, in cases of special requests from the guest/s.
- Expense Management
- Ensures and manages expenses of his/her department will not exceed on their monthly budget.
- Ensure that no complains from the guest and will encounter recovery.
- Financial Success
- Upselling of rooms
- Exceeded their monthly targets
- Oversee the Front Office Operations.
- Make sure that we delivers satisfaction services to our guests especially during check in and check out.
- Ensure that the team inputted the correct charges of the guest/s.
- Prepares the daily VIP arrivals and assists them during check in.
- Assist the Rooms Division Manager in implementing the Front Office Policies and Procedures.
- Reviews and approves room move and room rate changes.
- Handles guest complaints and follows them up to reduce future complains.
- Assists the Rooms Division Manager in compiling information for reports.
- Monitors guest services.
- Prepares the weekly schedule of the Front Office Staff.
- Implements recycle, re-use and reduce to minimize wastage of stationaries, envelopes, folders and other office supplies.
- Coordination meeting with respective department.
- Do the team's daily morning briefing.
- Ensure that we provide the guest with a very satisfaction rate. Requirements:
- Male or Female
- Four years College Graduate in Bachelor of Science in Tourism or HRM.
- 4-5 years of experience in hotels or resorts.
- Patience and knows how handle customer complaint/s
- Strong leadership skills
- Excellent written and verbal communication skills.
- Strong and moral ethical code
- Can work under pressure
- Flexible and willing to extend working hours.
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