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front officer manager- hotel industry

2 months ago

Olongapo City, Central Luzon, Philippines TST Holdings Corp. Full time

Responsibilities:

Trains, cross–trains, and retrains all front office personnel.Participates in the selection of front office personnel.Schedules the front office staff.Supervises workload during shifts.Evaluate the job performance of each front office employee.Maintains working relationships and communicates with all departments.Maintains master key control.Verifies that accurate room status information is maintained and properly communicated.Resolves guest problems quickly, efficiently, and courteously.Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.Reviews and completes credit limit report.Works within the allocated budget for the front office.Receives information from the previous shift manager and passes on pertinent details to the incoming manager.Enforces all cash handling, check-cashing, and credit policies.Conducts regularly scheduled meetings of front office personnel.Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.Upholds the hotel's commitment to hospitality.Prepare performance reports related to the front office.Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily. Ie flash report, allowance etc.Monitor high-balance guests and take appropriate action.Ensure implementation of all hotel policies and house rules.Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.Prepare revenue and occupancy forecasting.Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.Monitor all V.I.P.'s special guests and requests.Maintain the required pars level of all front office and stationery supplies.Review daily front office work and activity reports generated by Night Audit.Review Front office log book and Guest feedback forms on a daily basis.Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.Perform other duties as requested by management. Requirements:Proven work experience as a Front desk manager or Reception managerThorough knowledge of customer service, office management and basic bookkeeping proceduresProficiency in English (oral and written)Solid knowledge of MS Office, particularly Excel and WordExcellent communication and people skillsGood organizational and multitasking abilitiesProblem-solving skillsMust be able to work a flexible schedule and be "on call" for weekends, emergencies or for anyone who "call's off" of a scheduled shift. Prefer at least five (5) years of related experience with a minimum of one (1) year front desk supervisory experience Prefer at least one (1) year of experience handling cash, accounting procedures, and general administrative tasks Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities Must display very good organization and time management skills