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Support Operations Engineer
3 months ago
Salary: P70,000 - P90,000 (Monthly Package)
Schedule: Monday – Friday (Shifting/Rotational)
What are we looking for?
Skills Required:
At least 3 years of L2 Service Desk/Support Operations Engineering experience preferably in an MSP environmentTroubleshooting MS Windows Desktop and Server operating systems MS Office 365 and Exchange Server troubleshooting and administrationAn in-depth understanding of MS Active Directory and Group PolicyLAN / WAN troubleshootingPrevious experience working for a Managed Services Provider is highly regardedAt least one industry certification such as Microsoft, Citrix, Cisco or similarA proven ability to demonstrate initiative and attention to detailA customer centric approach displaying both empathy and integrityITIL experience and/or certification Nice to Have: Bachelor's degree in information management, Information Technology, Information System, Computer Science, Business Administration, or equivalentA proven ability to demonstrate initiative and attention to detailA customer centric approach displaying both empathy and integrityITIL experience and/or certification What will you do?Remote incident resolution and request fulfilment to SLAsActive Directory administrationUser creation and termination requests.Remote configuration of hardware and softwareCreate Knowledgebase articles and process documents, where possible.Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management processBasic network troubleshooting and fault findingWork with third parties to Facilitate repair work for onsite desk side equipmentAdherence to company's service procedures. Join the awesome team and enjoy these benefits & perks:Home-based work setupMedical, Dental Coverage and Life insurance from day 1 of employmentPaid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)Competitive salary package and annual appraisalFinancial Assistance ProgramMandatory Government Benefits and 13th Month PayComplimentary Sleeping Quarters, Coffee at no costComplimentary Office Fitness and Wellness Facilities at no costRegular Company Events, Work Life Balance, and Career growth opportunitiesAccessible location at the heart of Metro Manila --- the Mega Tower, EDSA JOIN CONNECTOS NOWConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Since 1998, our client has been helping organisations access technology to their business advantage. They achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.