Technical Support Engineer

3 weeks ago


Manila, National Capital Region, Philippines Wordtext Systems Incorporated Full time

Technical Support Engineer

Qualifications:

Bachelor's degree in Computer Engineering, Electronics Communication Engineering, Information Technology, or Computer Science.
With at least 1-2 years of work experience in the same industry. Fresh graduates are welcome to apply.
Must be familiar with products and technology such as network security, firewall, CCTV, switches, access control cybersecurity, IT networking, servers, storage, operating systems, Printers, UPS, Scanners, Large-format displays, Cloud Computing, Harman, Edgio, Sophos, Citrix, NComputing, Engenius, Veritas, Holowits, Ransnet.
Technical certifications in IT and in the Electronics Security field are an advantage
Must be willing to travel occasionally either locally or internationally when needed.
Must be willing to do a 3-5mins PowerPoint presentation as part of the recruitment process after the hiring manager's interview
Must be willing to sign a 2-year employment bond
Fresh graduates are welcome to apply
Job Responsibilities:

Pre-Sales

Learns and understands the product/s assigned to be supported for pre-sale or post-sale activity.
Assists sales in discovering the client's needs.
Creates design and/or bill of materials to solve the client's problem or needs.
Accompanies the sales or product team in client calls to assist with all technical queries and questions from the sales team, resellers, and end-users.
Conducts technical presentations and Demonstrates products and/or solutions to clients, when needed.


Post/After-Sales

Support or assist resellers in installing/configuring the product/s at their customer's site.
Provide basic training and instruction to resellers on how to use the product/s effectively.
Support or assist resellers in their inquiries regarding the product/s.
Facilitates warranty and support claims of resellers with the product manufacturer.



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