Executive Customer Service
2 weeks ago
As an Executive Customer Service Representative, providing support to clients' customers in various channels, including phone calls, email, and chat, is a key responsibility. The goal is to deliver best-in-class customer service and ensure customer satisfaction.
Key Responsibilities include:
- Providing accurate support and basic technical assistance for incoming queries and issues.
- Assisting customers through problem-solving processes.
- Utilizing excellent customer service skills and exceeding customer expectations.
- Responding to queries via chat, email, or phone.
- Creating bug trackers for system-related issues.
- Escalating unresolved queries to the next level of support.
- Maintaining knowledge of help desk procedures, products, and services.
- Recording customer interactions and processing customer accounts.
In addition, this role involves:
- Organizing data into required formats, data cleansing, and reformatting.
- Inputting information into internal systems, ensuring accuracy and timeliness.
- Maintaining accurate work records, documents, and files.
- Compiling data in Excel spreadsheets and handling operational tasks.
Qualifications include:
- High school degree or equivalent; a Bachelor's degree in a related field is preferred.
- 1-2 years of experience in customer support, client services, or a related field.
- Proficient data entry skills and attention to detail are essential.
- Good verbal and written communication skills, with English proficiency advantageous.
- Knowledge and experience in Trade and Logistics, as well as handling trade documents, are desirable.
- Proficiency in Microsoft Outlook and Microsoft Excel.
- Excellent computer skills and the ability to process and organize information efficiently.
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