Employee Life Cycle Associate

2 weeks ago

Manila, National Capital Region, Philippines JT International (Philippines), Inc. Full time

EMPLOYEE LIFE CYCLE ASSOCIATE

(Open to Fresh Graduates)

An Employee Life Cycle Associate will ensure efficient delivery of services to all stakeholders (entities, regions, employees) in line with agreed Service Level Targets.

Employee Life Cycle Associate is responsible for providing quality and timely end-to-end service addressing employee needs across all P&C areas in accordance with Standard Operating Procedures (SOPs), namely:

Maintaining data in all system within the GBS scopePreparing documents and certificationsPreparing reportsSupporting communication within defined proceduresPromoting my JTI deployment, providing support and advise to RequestorsPropose SOP updates to accommodate system and process changesAssist in documenting new processes and updates existing ones if necessaryReceiving telephony calls, as necessary
WHAT WILL YOU DO?

1.) Employee Lifecycle Support

Provide services according to the P&C Service Catalogue including:

Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.Follow the established standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (ServiceNow)Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check list;Create and maintain JTI organizational structure in SAP HR and other systems in scope of GBSPrepare contractual agreements and letters in accordance with established templatesMaintain employee lifecycle events according to the corporate and local guidelines in SAP HR and local payroll systems;Ensure data and documents readiness for payroll run (if applicable);Notify relevant parties on employee's data changes;Support employees with access to T&E application and corporate credit card provisioning;Support employee enrollment into relevant benefits plans;Support employee enrollment into ESPP program, manage all requested modifications;Update and release communication to employees related to regular P&C processes (i.e. annual personal data validation or tax submissions);Provide reports with defined standards and templates
2.) SOPs and related Documents UpdatesELC Associate updates the related working documents and procedures if case of changes.
3.) MyJTI supportELC Associate provides advisory support to JTI community on how MyJTI should be used, and what is the most appropriate and efficient way to request necessary services from GBS.He/she captures user feedback and address it to MyJTI power users for further system improvements.
WHO ARE WE LOOKING FOR?A Bachelor's Degree holderFresh graduate or 1-2 years of experience in a multinational organization in a similar role, preferably with hands on SAP HR experienceExperience in an administrative role is a plusFluent written and spoken English. Other languages would be an asset.Good knowledge of processGood understanding of Organizational Management principles is requiredSAP CRM knowledge is a plusStrong Customer Service MindsetUnderstanding cross-cultural sensitivityExcellent team player, open minded and flexibleGBS related certification is a plus (Certified GBS Professionals Program, etc.)Working knowledge of win shuttle, photoshop/paint is a plus.Has basic MS Office skills
WHAT'S IN IT FOR YOU?Flexible working arrangementsHave access to over 200 company trainingBe part of a truly international and diverse company with over 40,000 employees in 130 countries.Experience the culture of an Investors in People certified companyFind out why 9 out of 10 employees recommend us to a friend.Understand why 9 out of 10 employees say they feel free to be themselves

What are the next steps – Recruitment process:

Thank you for applying

We will make sure to give you feedback 2 weeks after the application deadline.

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