IT Centralized Services Engineer- Automation, Backup

2 weeks ago


San Fernando, Central Luzon, Philippines Technology Elite, Inc. Full time
Senior MSP IT Systems Engineer Senior MSP IT Systems Engineer

Join our team as a Senior MSP IT Systems Engineer and become a subject matter expert for all our internal tools. You will work with the Managed Services team to identify high-impact, recurring issues facing our clients and implement best practices using automation & RMM to reduce the amount of time these issues take to resolve.

Responsibilities:
  • Maintenance of existing core internal tools:
    • RMM, Backup platform, other platforms such as ConnectWise and Crewhu, etc...
    • Roll out patches, fixes and updates across our clients in conjunction with the NOC team.
    • Run regular audits on customer environments to ensure tools are properly set up, secured and operational, and highlight deficiencies where they exist.
  • Continuous Process & Tools improvement:
    • Improve the configuration and utilization of our existing core software tools by looking at opportunities to leverage capabilities of the tools.
    • Conduct research and evaluate new technologies that can improve service delivery and efficiency of the internal team.
  • Proactive Services:
    • Patch systems by updating software packages.
    • Perform automation tasks such as automating computer setups, small office moves, upgrading software and systems, etc.
    • Assist with administering and managing the backup solutions that the company provides to its clients.
    • Assist with maintaining and updating the API integrations used to connect our internal tools with external vendors.
  • Document and information repository:
    • Create and maintain technical documentation to ensure team members stay up to date on best practices.
    • Ensure that all documentation located in the central repository stays up to date.
Qualification:
  • Relevant Certifications:
    • Cloud computing, network administration, or cybersecurity, such as AWS, Azure, Cisco, CompTIA, or CISSP.
  • 5+ years experience in IT field
  • At least 2 years of experience working within an MSP environment.
Skills Requirement:
  • Strong experience with MS applications and technologies: Azure, M365 including Intune and Autopilot.
  • Expert Knowledge of Active Directory and Group Policy (due to creating scripts and automation).
  • Skilled in RMM tools, particularly Datto RMM, with experience in PSA systems like Autotask.
  • Adept with PowerShell & scripting.
  • Proficient in the use of Microsoft Office products: Outlook, Word, Excel, PowerPoint, Visio, and Project.
Benefits:
  • Up to 1-month FREE Accommodation for those relocating to Pampanga *
  • 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
  • HMO coverage for employee +1 FREE dependent on the first day of employment
  • +1 additional FREE dependent per successful year of tenure (up to five (5) years)
  • Tenure Incentive Program*
  • FREE daily meal
  • Referral Bonus of up to Php20,000.00*
  • ALL government mandated benefits * Terms and conditions apply


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