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Client Care Specialist
3 months ago
A Client Care Specialist under 2GO Express is responsible for providing excellent service to business clients by handling inquiries, resolving issues, and ensuring excellent satisfaction.
Key Responsibilities:
Respond to client's inquiries and provide accurate information about products, services, and company policies via phone, email, chat, and social media.Assist clients with order placements, cancellations, returns, and exchanges.Troubleshoot and resolve client's issues efficiently and effectively.Handle client's complaints, escalate issues when necessary, and ensure timely resolution.Communicate and coordinate accordingly and professionally with clients, respective team members and other departments. Qualifications: Bachelor's Degree of Business Administration or Management or any related course. Minimum of 2 years' work experience in customer/ client support in Express and/or E-commerce industries. Strong problem-solving and conflict resolution abilities.