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Be part of our team as Customer Care Specialist in Quezon City

1 month ago

Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

Job Summary: We are seeking a customer service professional to respond to inquiries and issues, guide customers on health care topics, and provide real-time resolutions.

Responsibilities:

  • Respond to customer service inquiries and issues by identifying the topic and type of assistance needed.
  • Guide and educate customers on consumer-driven health care topics to help manage their health and well-being.
  • Intervene with care providers to assist with appointment scheduling or connections with internal specialists.
  • Provide real-time resolutions or comprehensive and timely follow-up with customers.

Qualifications:

  • No prior BPO voice experience required.
  • Ability to multi-task.
  • Willingness to work onsite in UP Ayala Technohub, Commonwealth.
  • Flexibility to work on shifting schedules.

What We Offer:

  • Competitive Total Rewards Package.
  • Retirement Plan.
  • Medical Plan (HMO) from Day 1 of employment.
  • Dental, Medical, and Optical Reimbursements.
  • Life and Disability Insurance.
  • Paid Time-Off Benefits.
  • Sick Leave Conversion.
  • Tuition Fee Reimbursement.
  • Employee Assistance Program (EAP).
  • Annual Performance Based Merit Increases.
  • Employee Recognition.
  • Training and Staff Development.
  • Employee Referral Program.
  • Employee Volunteerism Opportunity.

About Us:

  • We are part of the UnitedHealth Group enterprise, improving the health care experience of over 125 million people worldwide.
  • We operate across North America, South America, Europe, Asia Pacific, and the Middle East, with over 14,000 employees in the Philippines.
  • We are a diverse team dedicated to Caring, Connecting, and Growing together.