Systems Operations Analyst Senior

4 weeks ago

Pasay, National Capital Region, Philippines FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

1 - 5%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The Team

Provide level 1 and level 2 support for client-facing systems and applications including ATM's, servers, UNIX, and Linux based systems.

What you will be doing


• Drives issue resolution by making critical decisions that may impact multiple clients' processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

What you bring

• Experience in batch operation and reporting, environment monitoring


• Production support experience


• Experience in Linux based Systems, Postgre SQL Server for database monitoring


• Highly trainable and has willingness to learn the processes and new skills


• Flexibility and adaptability in a working environment


• Good attention to details critical thinking skills


• Good communications skills

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, POS, ATM and Kiosk environments

What we offer you

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Business Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines SM Supermalls Full time

    Email You will primarily act as a liaison to bridge the gap between business and technology. The Business Process Management Officer may conduct business process review and recommend process improvements, and/or implement technological solutions such as workflows, tools, and applications. For the latter, he or she will act as the business analyst, project...

  • Senior Platform Operations Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time

    Sr Platform Operations Analyst Job Description Responsibilities: Collect and document business requirements for projects, including training on support activities for operational process and business improvements/automation efforts Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined...

  • Senior Platform Operations Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time

    Sr Platform Operations AnalystJob Description Collect and document business requirements for project including training on support activities foroperational process and business improvements/automation efforts Facilitate process workflow modeling to collaborate on process improvements, automation capabilities andclearly defined end-to-end use cases Develop,...

  • Senior Platform Operations Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time

    Sr Platform Operations Analyst Job Description Collect and document business requirements for project including training on support activities for operational process and business improvements/automation efforts Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases ...

  • Customer Lifecyle Execution Performance Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines LBC Express, Inc. Full time

    Customer Lifecyle Execution Performance Analyst (Research)Customer Lifecyle Execution Performance Analyst (Research)Talent Attraction and Selection Section Head at LBC Express, Inc.Job Summary:Responsible in tracking, and analysis of ongoing marketing initiative performance vs the success measures.Duties and Responsibilities:Gathering, analyzing and...

  • Business Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full time

    The role of the Business Analyst is to assist in the maintenance and improvement of computer systems of our company. This role works closely with senior management to formulate system requirements, develop system plans and documentation, review and evaluate existing systems, and design and modify systems to meet the business needs.INDIVIDUAL ROLE...

  • Sr. Platform Operations Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Sr. Platform Operations Analyst (Hybrid)About the job Sr. Platform Operations Analyst (Hybrid)Hybrid (2-4x onsite/month in MOA, Pasay) | Night shiftQualificationsCollege Degree in Computer Science, Economics, Mathematics, or Business Administration2+ years of dataanalysis & data processing experienceStrong mathematical and analytical skillsAdvanced Microsoft...

  • IT Business Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines SLI Consulting Inc. Full time

    JOB DESCRIPTIONCollaborate with different departments and stakeholders to collect, document, and analyze business needs, processes, and workflows.Translate requirements into detailed specifications for tech teams and collaborate closely with project leads, programmers, and QA testers for successful project completion.Create comprehensive documentation...

  • Senior IT Project Manager

    2 weeks ago

    Pasay, National Capital Region, Philippines Collabera Digital Full time

    Collabera Digital is seeking an experienced Senior Project Manager with expertise in Agile Scrum methodologies to lead our digital transformation initiatives within the healthcare sector. The ideal candidate will have a strong program management background, focusing on digitizing and streamlining customer onboarding processes, while also possessing a deep...

  • Workforce Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Philippine Airlines Full time

    Email Why Join Us?One of the leading airlines in the PhilippinesGet a chance to enjoy travel perks for you and your familyA collaborative work culture and environmentJob SummaryThe Workforce Analyst is responsible for providing regular and accurate manpower requirement and scheduling of Contact Center Service Provider (CCSP) agents to ensure cost efficiency...

  • Senior Business Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines TrustBridge Global Foundation Full time

    Job Highlights:Purposeful and meaningful workGreat work culture and set of corporate valuesBe a part of a global team that enables charitable givingJob Description:Directly reports to the Product Manager.The Business Analyst's primary function is to groom backlogs for BenevaTech's suite of software applications and provide support to the Product Manager(s)....

  • Senior Finance Analyst

    3 days ago

    Pasay, National Capital Region, Philippines Vestas Full time

    The Controlling and Reporting group is in charge of ensuring accurate and timely monthly, quarterly, and year-end reporting. This includes compliance with the Company's Financial Guidelines while securing proactive engagement with stakeholders. The group also acts as a business partner for Regional, Project, or Group stakeholders and makes sure that the...

  • Senior Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time

    Press Tab to Move to Skip to Content Link Senior Analyst (Procurement and Supply Chain) Posted 23 May 2024 Requisition ID 53440 Location(s) Pasay, 00, PH Work experience Professional Type of position Full-Time Job Family Supply Chain and Logistics You will be part of Supply and Market Analytics supporting the Global Procurement teams on analysis...

  • Senior Operations Manager

    2 weeks ago

    Pasay, National Capital Region, Philippines TSA Group - Australia Full time

    TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by...

  • Assistant Manager-BPO Operations

    2 weeks ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time

    ASSISTANT MANAGER – BPO OPERATIONSSkill Set / JobSpecJob Description Responsible for assuring efficient, timely, quality support to customers and internal stakeholders Responsible for team management, performance monitoring and related documentation of periodicstatistics and status reports, and meeting the target KPIs / metrics Lead and guide business...

  • IT Senior Manager

    2 weeks ago

    Pasay, National Capital Region, Philippines Reliasourcing Full time

    The Information Technology (IT) Senior Manager is a senior leadership role within an organization responsible for overseeing all aspects of the company's IT infrastructure, systems, and operations. Here's a typical job description for an IT Senior Manager:Position Title: Information Technology (IT) Senior ManagerReports to: Chief Technology Officer (CTO),...

  • IT Business Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines SLI Consulting Inc. Full time

    JOB DESCRIPTION- Work collaboratively with different departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows.- Translate gathered requirements into detailed specifications for tech teams. Collaborate closely with project managers, developers, and testers to ensure successful project completion.- Create...

  • System Administrator

    2 weeks ago

    Pasay, National Capital Region, Philippines Landers Superstore Full time

    Job Description:Ø Responsible for rendering technical support services to different internal customers including head office users, business systems group and business operations group. Provide technical assistance for evaluation, testing, installation, fine-tuning and maintenance of hardware and software components required to support different base IT...

  • Senior Finance Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time

    SSC > Finance SSC > Controlling and Reporting Finance SSC, Costing & Inventory. The Costing & Inventory group is in charge of ensuring accurate and timely monthly, quarterly, and year-end reporting. This includes compliance with the Company's Financial Guidelines while securing proactive engagement with stakeholders. The group also act as a business partner...

  • Senior Finance Analyst

    1 month ago

    Pasay, National Capital Region, Philippines Vestas Full time

    SSC > Finance SSC > Controlling and Reporting Finance SSC, Costing & Inventory. The Costing & Inventory group is in charge of ensuring accurate and timely monthly, quarterly, and year-end reporting. This includes compliance with the Company's Financial Guidelines while securing proactive engagement with stakeholders. The group also act as a business partner...