Technical Support for a Pioneer Account, To Start ASAP

2 weeks ago


Manila, National Capital Region, Philippines Private Advertiser Full time

Day to Day

Troubleshoot and resolve technical issues related to product's Hardware and Software productsUnderstand and maintain subject matter expertise of all products, solutions, and policies.Assist customers utilizing problem solving skills and customer empathy. Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager. What we need: 2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platformsExcellent verbal and written communication skillsPassion for helping people and solving problemsProficient with Windows operating systems, mobile devices and cloud-based solutionsStrong comprehension of internet networking and routingStrong analytical/troubleshooting skillsProficiency with Microsoft OfficeStrong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathyAbility to articulate at a technical level appropriate to the circumstance – i.e. for Axon's with varying levels of IT knowledge and skillsetAbility to perform assigned tasks and projects quickly, accurately, and professionallySelf-driven, ability to work independently and actively seeks out team needs and solution

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