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Customer Service for a Pioneer Account in BGC, Taguig, To Start ASAP
3 months ago
Day-to-Day:
Build and maintain subject matter expertise of product's processes and solutions related to this roleResolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolutionFollow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce CasesProvide accurate, valid and complete information by using the right processes/toolsMeet personal/team performance targets around phone and case metricsSend process or performance improvement suggestions to the appropriate Support Manager What we need: 1 to 2 years of proven customer support experienceExcellent interpersonal skillsProficiency with Microsoft OfficeFamiliar with CRM and Call Center Software Strong verbal and written communication ability including active listening, conflict resolution and customer empathyCandidate can perform assigned tasks and projects quickly, accurately and expertly