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People Services Senior Specialist

4 months ago

Manila, National Capital Region, Philippines Zendesk Full time

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description

Love helping people build better relationships and passionate about delivering great service? Believe that there's a better way to scale and grow a business? We have just the role for you. Zendesk is looking for People Services Senior Specialist. You are genuine, listen to your customers and you strive to make things beautifully simple. You consistently strive to make the people around you better, while making processes simpler and more effective.

In this role, you will balance the transactional workflow for Zendesk's People Services organization, support the team, and help us stay within compliance. Meanwhile, you will continually look at ways to improve how things are done

Main Responsibilities:

  • Responsible for all HR data entry, maintenance & upkeep of records on Workday.
  • Partner closely with T&OD COE. Background in L&D, facilitating New Hire Onboarding sessions independently both in-person and via Zoom will help set up this resource on the path of success quickly
  • Carry out day-to-day HR processing tasks for our Talent Acquisition, Onboarding, Offboarding, Payroll and Benefits Teams.
  • Ensure compliance with data entry (e.g. probation periods, contractual requirements).
  • Responsible for responding to employee questions through our ticketing system.
  • Responsible for responding to employee questions via Slack.
  • Provide on-ground support for administrative tasks, scheduling, new hire/onboarding tasks in office
  • Role requires ability to communicate and manage stakeholders expectation across levels independently
  • Support projects and ability to identify project opportunities in location
  • Participate in ad-hoc HR projects (ICONIC, BetterUp etc.)
  • Make sure we are applying company policies and procedures appropriately.
  • Keep making our team and processes better.

Knowledge, Skills, and Abilities:

  • Fantastic communication skills and work well with others and conversational level in English as you will be reporting into a manager based in Singapore;
  • A great teammate who helps make everyone successful.
  • Comfortable presenting to large groups.
  • You have experience with, and enjoy using and learning, HRIS systems.
  • Proficient with local statutory regulations and implementations.
  • Know your way around Google Docs & Workday.
  • You are an expert in the details; You set priorities well and always follow through.

Requirements:

  • BS/BA degree preferred with demonstrated at least 3 years' general HR experience.
  • Outstanding verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect.
  • Detail-oriented and excellent organizational skills; accuracy is essential.
  • Inventive, proactive and able to independently manage shifting workloads in a high-paced and ever-changing environment. You know how to prioritize and deliver on opportunities.
  • Outstanding judgment and ability to balance the needs of the company, managers, and employees.
  • Strong attitude for continuous improvement and exceeding client expectations.
  • This position will primarily work to support teams within the Asia Pacific regions, and occasionally with EMEA and Americas regions.
  • Willingness to work on a hybrid set up.

#LI-ML12

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.