Duty Officer

3 days ago


Baguio City, Cordillera, Philippines AZALEA LEISURE RESIDENCES CORPORATION Full time

HOTEL DUTY OFFICER

The Duty Officer plays a crucial role in ensuring the smooth and efficient operation of our hotel. This position requires a hands-on approach, strong leadership skills, and the ability to manage various aspects of hotel operations, including guest services, staff supervision, and facility management. The ideal candidate will have excellent organizational skills, attention to detail and the ability to work in a busy environment.

General Duties and Responsibilities:

Provide outstanding service quality and guest engagement. Monitor and review guest contact areas throughout the hotel to ensure unwavering adherence to service standards, policies and processes with a focus on the guest experience.Champion the delivery of VIP guest services.Conduct thorough guest room and hotel facilities inspectionApply strong troubleshooting and problem resolution skills on a daily basis. Deal with all guest enquires and complaints in a professional and courteous manner ensuring complaints or problems are actioned without delay and that effective follow-up action takes place to avoid a recurrence.Establish a safe and secured environment for guest and employees. Acts as an incident controller to provide protection, support and recovery to the Hotel.Ensure that an organized crisis management program is in place at all times. Coordinate all safety and security activities for the hotel. Qualification, Experience, Skills:Bachelor's degree in a related field or equivalent experience required.At least one year of supervisory experience or progressive growth in a customer service-oriented role, preferably in hotel/resort operations. Knowledge and understanding of safety and security procedures as related to health, liability, loss prevention, incident reporting is an advantage.
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