Customer Response Advisor

5 days ago

Baguio City, Cordillera, Philippines Emapta Full time

Park Your Career in the Fast Lane with Our International Client

Are you ready to take your career to new heights without ever leaving the comfort of your homeland? Here's your chance to seize a global opportunity right where you are and relish that most sought-after work-life balance. As a Customer Response Advisor, you will provide a customer-focused service to all car park users and third parties. You'll respond to each contact on an individual basis, demonstrating empathy. Proactively utilizing CCTV and other appropriate tools, you'll monitor 'trouble spots' and educate customers in the use of appropriate equipment, fostering self-sufficiency. Additionally, you'll focus on building and maintaining effective relationships with both external and internal customers. Don't miss out on this chance to elevate your career while staying connected to your roots.

Drive Your Career Forward with Us:

Employment type: Full-time

Shift: Shifting

Work setup: Onsite, Ortigas/Baguio City

Salary: PHP 25,000 to PHP 30,000

Dial Into Your Responsibilities:

Provide customer-focused service to all car park users and third partiesRespond to each contact on an individual basis, demonstrating empathyProactively use CCTV and other appropriate tools to monitor 'trouble spots' and educate customers in the use of appropriate equipment, encouraging them to become self-sufficientBuild and maintain effective relationships with both external and internal customersProvide relevant data and information to internal clients as reasonably requestedRespond effectively to feedback and coaching to achieve personal growth in the roleEnsure all faults are logged and resolved in a timely manner, keeping them to a minimumRecord relevant details of all customer interactions and liaise with operational colleagues regarding customer interactionEnsure adherence to all policies and procedures while resolving customer challengesApply judgment to accurately assess instances where customers have had a poor experienceCommit to ensuring that the resources and talents of all colleagues are fully utilized and that no job applicant or colleague receives less favorable treatment on any grounds. Our Policy sets out our position on equal opportunity in all aspects of employment and provides guidance and encouragement to colleagues at all levels to act fairly and prevent discrimination on any grounds. It is required of all colleagues to uphold our Policy in the course of their employment with us and while undertaking their duties.Take responsibility for ensuring the workplace is free from hazards and report any risks accordinglyBe responsible for undertaking other duties, as required, which are not necessarily specified in this role profile but are commensurate with the grade for this role. These duties may be amended from time to time within the scope and general level of responsibility attached to this role.Credentials That Speak Volumes:Experience in handling UK-based customers is a plusExperienced in call handlingMust be a college graduate or undergraduate in any degreeMust be willing to work on shifting schedules, holidays, & weekendsExperience in the Car Parking industry is a bonus but not requiredPark & Perks:HMO coverage upon regularizationCompetitive PackagePrime office locationStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretionFun engagement activities for employeesMentorship and exposure to global leaders and teamsUpskilling through Emapta AcademyCareer growth opportunitiesDiverse and supportive work environmentBehind the Wheel: Discover the Engine Driving Our Commercial Parking Revolution

Our client, National Car Parks, is the largest car park operator in the UK, boasting over 1.8 million parking spaces across 500 locations. They're not just about parking spaces; they're about shaping the future of mobility. At our client's company, you'll find an innovative, family-oriented culture that champions ambitious plans and recognizes the pivotal role employees play in their journey. Join our client's vibrant team, and you'll be part of a company dedicated to innovation and service excellence.

Who are we?

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience

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