Finance Transformation

3 weeks ago

Quezon City, National Capital Region, Philippines Manulife and John Hancock Full time
Finance Transformation & Operational Excellence Manager

Key Roles & Responsibilities:

Overview
  • Will have an oversight of all initiatives assigned initiatives
  • Facilitate forums at the managerial level on the assigned initiatives
  • Monitoring of Output - targets vs actuals
Project / Service Delivery
  • Own & drive pipeline of Transformation & Operational Excellence Initiatives and programs within the assigned function(s)
  • Responsible for all projects and services delivered by the squad are of high quality and delivers the expected benefits / impact, and that projects are delivered on time and within budget.
  • Lead medium-sized, medium-risk, segment-specific transformation and/or process and performance improvement initiatives.
  • Project or Program Manager for complex, high-risk, and/or organization-wide transformation and/or process and performance improvement initiatives.
  • Provide tactical direction & guidance to the project delivery team
Stakeholder Management
  • Alignment with function and project stakeholders to ensure that on-going initiatives are prioritized and aligned based on the agreed project milestones and project steering committee decisions.
  • Build strong relationships with offshore business partners.
  • Collaborate with other GBS support functions to deliver successful business transformation initiatives.
  • Negotiate and manage conflicts within the project team through transparent and authentic conversations in order to address project issues.
Operational Excellence Champion
  • Cultivate a continuous improvement culture and critical thinking in the organization by leading OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
  • Implement and rollout Operational Excellence and Agile training plans, standards and procedures.
  • Develop & facilitate management trainings and awareness sessions to educate leaders on Operational Excellence concepts, frameworks, and tools.
  • Conduct LEAN Six Sigma workshops and provide mentorship to operations leaders and/or process experts.
  • Coach leaders (Function Leads) in running mature operations.
People Leader
  • Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, Risk Management, etc.
Note:

Although this is an individual contributor role, the Coach is responsible for providing performance evaluation assessments for consultants within the assigned squad specific to their demonstration of technical knowledge & application of technical skills during their project delivery.

Minimum Hiring Requirements - Knowledge & Skills
  • Educational Background on Finance, Accounting, Insurance, Banking, Investments, and/or Actuarial
  • 4-8 years Finance Shared Services experience in Finance & Accounting back office functions
  • Knowledge of Insurance operations
  • Knowledge of and hands-on application of Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, VSM, Customer Journey Mapping, Visual Management, OE Maturity, etc.)
  • Certified LEAN Six Sigma Green Belt
  • Knowledge of operations management and with business acumen
  • Project management skills
  • Advanced MS Excel skills
  • Advanced PowerPoint skills
  • Use of statistical tools for data analysis, i.e., Minitab, SPC Excel, etc. At least 1 Project Management Certification: PMP, Agile, Scrum, etc. Excellent communication skills (verbal and written)
  • Good interpersonal skills
  • Strong negotiation and conflict resolution skills
  • Ability to influence & lead senior leaders in decision-making through insightful, data-driven, and value-added recommendations.
  • Client management skills
  • Ability to develop and facilitate management trainings and workshops geared towards mid-level and senior-level leaders.
  • Excellent coaching skills
Desired:

Certified Public Accountant

Minimum Hiring Requirements - Experience
  • At least 4 years management experience leading any of the following operations in Finance Shared Services: finance & accounting, investments, treasury, record-to-report
  • At least 3 years experience leading process & performance improvement projects for any of the following operations: finance & accounting, investments, actuarial, and retirement operations
Desired:
  • Management consulting experience
  • Finance Shared Services or BPO Experience leading large, cross-functional, organization-wide, multi-site transformation and/or process and performance improvement initiatives
  • Familiarity with commonly used BPO tools and systems (i.e., Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power BI, etc.)
  • Experience working with stakeholders across different geographical locations, i.e., North America, Canada, Asia
  • Builds and leverages on network of OE professionals and or organizations in the industry and/or academe to keep abreast of best practices, industry developments, trends, issues, etc.
About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

  • Business Transformation Specialist

    8 minutes ago

    Makati City, National Capital Region, Philippines Quess Philippines Corp. Full time

    Job Summary: We are seeking a highly skilled Business Transformation Specialist to join our team at Quess Philippines Corp. The ideal candidate will have expertise in proposing backoffice efficiency and process improvements utilizing cutting-edge technologies such as machine learning, artificial intelligence, and robotics. Key Responsibilities: Assist in...

  • Business Transformation Expert

    2 days ago

    Mandaluyong City, National Capital Region, Philippines GSS PH Full time

    Job DescriptionWe are seeking a highly skilled Business Transformation Specialist to join our team at GSS PH.Key Responsibilities:Lead Business Excellence initiatives and drive process improvements in Finance and Accounting.Develop and implement Value Stream Mapping activities to enhance operational efficiency.Collaborate with cross-functional teams to...

  • Business Transformation Expert

    2 days ago

    Mandaluyong City, National Capital Region, Philippines J-K Network Services Full time

    Job Title: Business Transformation SpecialistCompany Profile:J-K Network Services is a leading corporation in outsourcing, consulting, and technology. With 22 delivery centers across the nation and 400,000 employees worldwide, we handle business in various areas, including marketing, procurement, supply chain, learning, human resources, finance, accounting,...

  • Business Transformation Expert

    2 days ago

    Mandaluyong City, National Capital Region, Philippines J-K Network Services Full time

    Job Title: Business Transformation SpecialistJoin J-K Network Services, a leading outsourcing, consulting, and technology company, as a Business Transformation Specialist. We are seeking a highly skilled professional to facilitate process improvement and assist business owners in enhancing existing process performance.Job Summary:We are looking for a...

  • Business Transformation Consultant

    2 days ago

    Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Title: Business Transformation SpecialistAt TASQ Staffing Solutions, we are seeking a highly skilled Business Transformation Specialist to join our team. As a key member of our organization, you will play a crucial role in driving business excellence and operational efficiency across various departments.Key Responsibilities:Process Improvement:...

  • Business Transformation Associate

    2 days ago

    Mandaluyong City, National Capital Region, Philippines J-K Network Services Full time

    Job Title: Business Transformation AssociateJoin J-K Network Services, a leading BPO company, as a Business Transformation Associate and be part of our team that drives business excellence and process improvement.About the CompanyJ-K Network Services is a renowned BPO company with 22 delivery centers across the nation, employing 400,000 people worldwide. We...

  • Business Transformation Expert

    2 days ago

    Mandaluyong City, National Capital Region, Philippines J-K Network Services Full time

    Job Title: Business Transformation SpecialistJoin J-K Network Services, a leading outsourcing, consulting, and technology company, as a Business Transformation Specialist. We are seeking a highly skilled professional to facilitate process improvement and assist business owners in enhancing existing process performance.Key Responsibilities:Facilitate process...

  • Business Transformation Associate

    2 days ago

    Mandaluyong City, National Capital Region, Philippines J-K Network Services Full time

    Job Title:Business Transformation Associate - BPO CompanyCompany Profile:J-K Network Services is a leading BPO company with 22 delivery centers across the nation, employing 400,000 people worldwide. We provide business solutions in marketing, procurement, supply chain, learning, human resources, finance, accounting, insurance, and healthcare industries.Job...

  • Business Transformation Associate

    19 hours ago

    Mandaluyong City, National Capital Region, Philippines J-K Network Services Full time

    Job Title: Business Transformation AssociateCompany Profile:J-K Network Services is a leading BPO company with 22 delivery centers across the nation, employing 400,000 people worldwide. We handle business in various areas, including marketing, procurement, supply chain, learning, human resources, finance, accounting, insurance, and healthcare.Position:...

  • Electrical Systems Specialist

    2 days ago

    Makati City, National Capital Region, Philippines Social Housing Finance Corporation Full time

    Job Title: ElectricianWe are seeking a skilled Electrician to join our team at Social Housing Finance Corporation.Job SummaryThe Electrician will be responsible for installing, maintaining, and repairing electrical systems, equipment, and fixtures in our facilities.Key ResponsibilitiesConnects wires to circuit breakers, transformers, and other...

  • Portfolio Business Transformation and Strategic Projects Head

    3 months ago

    Makati City, National Capital Region, Philippines AXA Group Full time

    Job PurposeThe primary purpose of a Portfolio Management Business Transformation and Strategy Director is to lead an organization's efforts to transform its business processes and operations to achieve business financial goals and customer experience goals.To optimize revenue generation (RYP), ensure policy longevity, and drive strategic growth for Life and...

  • Electrical Systems Specialist

    2 days ago

    Makati City, National Capital Region, Philippines Social Housing Finance Corporation Full time

    Job Title: ElectricianJoin our team at Social Housing Finance Corporation as an Electrician and be responsible for ensuring the safe and efficient installation, maintenance, and repair of electrical systems and equipment.Responsibilities:Connects wires to circuit breakers, transformers, and other components.Repairs or replaces wiring, equipment, and fixtures...

  • Delivery Excellence Expert with Excellent Benefits

    2 days ago

    Mandaluyong City, National Capital Region, Philippines TechoMania Full time

    Job RequirementsWe are seeking a highly skilled and experienced professional to join our team at TechoMania as a Delivery Excellence Specialist with Good Benefits.QualificationsMust be a high school to senior high school or tertiary-level graduate.Must have at least 3 years of relevant experience in Business Excellence, Business Transformation, Operational...

  • Delivery Excellence Associate Manager

    2 days ago

    Mandaluyong City, National Capital Region, Philippines GSS PH Full time

    Job DescriptionWe are seeking a highly skilled Delivery Excellence Associate Manager to join our team at GSS PH.About the Role:Lead Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement initiatives under Finance and Accounting.Minimum 3 years of relevant experience in the BPO industry.Experience in...

  • Service Delivery Operations Manager

    2 days ago

    Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job SummaryWe are seeking a highly experienced Service Delivery Operations Manager to join our team at TASQ Staffing Solutions. The successful candidate will be responsible for delivering support on transformation initiatives, quality and productivity improvement, client escalations, and process assessment.Key ResponsibilitiesProvide delivery support on...

  • IT Risk Specialist

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    Job DescriptionWe are seeking an agile, highly-motivated, and innovative thinker with a background in audit, risk, or compliance to join our fast-paced, global internal audit organization.Key ResponsibilitiesConduct IT external and internal audits or assessments, preferably for a global organization.Develop and implement dynamic risk assessment processes and...

  • Actuarial Assistant

    2 days ago

    Quezon City, National Capital Region, Philippines Manulife and John Hancock Full time

    Actuarial Assistant role seeking a driven individual to collaborate with 160+ staff members in a dynamic actuarial center of excellence. We're looking for a talented and driven individual to join our MBPS Actuarial Function as an Actuarial Assistant. As a key member of our team, you'll be working closely with experienced professionals to deliver...

  • Lead Accountant

    2 months ago

    Makati City, National Capital Region, Philippines opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Financial Planning and Analysis Expert

    9 minutes ago

    Mandaluyong City, National Capital Region, Philippines ABSI Full time

    Job DescriptionThe Financial Planning and Analysis Expert will be responsible for providing timely, reliable, and relevant financial information to management and stakeholders. This individual will serve as the finance business partner to other functions, providing financial assessment and support for various projects and initiatives. Key skills include...

  • IT Compliance Specialist

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    About Neksjob CorporationWe are a global internal audit organization that has embraced transformative capabilities, including advanced analytics, dynamic risk assessment processes, and automation.Job DescriptionWe are seeking an agile, highly-motivated, innovative thinker with a background in audit, risk, or compliance to join our team.Key...