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Customer Support Agent
3 months ago
This is a remote position.
This job is full-time and work-from-home. The client is a large food company who is looking to build their customer support team.
Work Schedule: Monday to Friday, AEST time zone
Qualifications:
- Impressive customer support background
- At least 1-2 previous customer service jobs with voice experience
- Fast-learner, independent Responsibilities:
- Handle customer inquiries via voice calls, emails, and social media responses
- Stay updated with evolving customer service technologies and trends
- Manage complex customer issues across multiple communication channels
- Balance efficiency with maintaining a human touch in customer interactions
- Gather and utilize customer feedback to improve products, services, or support processes
- Maintain strong communication with team members in a remote work environment