Tier 2 Technical Support Agent

8 hours ago


Manila, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full time

Support studio applications by handling tickets and remotely connecting to branches' computers to troubleshoot issues.

Key responsibilities:

  • Manage and respond to studio application tickets
  • Communicate technical information to studios and customers
  • Remotely connect to branches' computers to perform troubleshooting
  • Evaluate and escalate problem tickets to the proper team
  • Provide technical assistance in various areas, including login issues, network setup, and equipment configuration

Our company provides technical support for studio applications, ensuring they are operational and running smoothly. As a Tier 2 Technical Support Agent, you will be working in a multi-functional role that requires strong communication and technical skills.

Key qualifications:

  • Strong technical skills and knowledge of studio applications
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Experience with remote troubleshooting and technical support


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