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Assistant System Specialist
3 days ago
Job Responsibilities:
Monitors the production environment, consisting of mainframe, UNIX, LINUX and NT platforms, using established tools. Responsible for first level response to job failures within the production environment. Takes corrective actions when possible according to established SOP. Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures. Takes appropriate actions to ensure that processes are completed according to the schedule provided. Documents issues into the Problem Management system and conducts follow ups for proper resolutions. Informs relevant production support teams of outstanding issues that require further follow-up. Provides updated status of current environment and activities to the next shift at daily turnover meeting. Provides shift status to manager detailing issues that are impacting deliveries and require additional attention. Provides training to new/junior analysts as required. Acts as a product-specific or procedural SME in the absence of Scheduling and/or manager onsite. Minimum Education, Experience, & Specialized Knowledge Required: Associates degree plus 5 – 7 years in a production environment. Previous experience in production environment is required. Basic knowledge and experience on the following tools:a. ESP/Cybermation or Comparable Scheduling Software Package, or other related package
b. QMS / Peregrine or Comparable Problem Management Tool, or other related tools
c. OS JCL (Job Control Language)
d. Mainframe (TSO, SDSF, ISPF, Beta92)
e. Any experience working in a UNIX and NT Environment Experience with Service Now or equivalent problem management tool. Must possess strong analytical and problem-solving skills.
• Strong written and verbal communication skills required. Knowledge of IMS Standards and products a plus. Amenable to report in hybrid setup (WFH and RTO in Taguig) Amenable to report in shifting schedules, 24/7 team coverage
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