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Sales Team Leader
3 months ago
SALES TEAM LEADER - Cebu City / Onsite
This position will supervise the day-to-day activities of their team, exhibiting strong leadership skills, and maintaining a positive and enthusiastic attitude. You will utilize our service culture and available tools to drive superior customer service, as well as activities and decision-making processes that support the vision and mission of the organization.
RESPONSIBILITIES:
Ensures Call Transfer Agent team adherence with regards to : schedules, log-in time and availability.Monitor and coach agents while utilizing company approved forms such as; Daily Action Plan, Agent Monitoring and Coaching. Provide1:1 coaching sessions live monitoring and review call recordings for enhanced soft skill training.
Administrative duties include but are not limited to; payroll, daily line-up, missed punches, PTO requests, corrective actions, performance appraisals, escalated customer issues.Track team statistics and provide individual and team goals on a daily and weekly basis to ensure agents success and retention.
Provide a consistent seamless on-boarding transition from training to team assignment. QUALIFICATIONS: Minimum 2 years experience in sales.SHS Graduate/ College Graduate / College Undergraduate (atleast 2nd year completed units)Timeshare sales experience /Timeshare experience / sales experience / hospitality sales experienceProficient in Microsoft Office.Excellent written and verbal communication skillsMaintains an upbeat, positive and motivated demeanourAble to read/write/speak the English languageAble to maintain required sales percentage per weekAble to work variable schedule, including evenings, and weekends based on call center needsLeadership in call center sales / or any sales (within the Timeshare industry is a plus)Amenable to work in night shift.
