BPO Supervisor/Team Leader
5 months ago
BPO Supervisor/ Team Leader Work Set-up: On-site Schedule: 8:00 am to 5 pm EST (during the first month 10:00 am to 5:00 pm EST) Work Location: Cebu Responsibilities: • Manage and supervise a team of call center agents. • Set clear performance goals and objectives for the team and monitor progress. • Provide coaching, mentoring, and training to improve individual and team performance. • Handle escalated customer inquiries and complaints in a professional and timely manner. • Monitor call queues and ensure that calls are answered promptly and efficiently. • Analyze call center data and metrics to identify areas for improvement and implement solutions. • Maintain a positive and motivating work environment that encourages teamwork and collaboration. • Develop and implement policies and procedures to enhance the efficiency and effectiveness of the call center operations. • Conduct regular performance evaluations and provide feedback to team members. Requirements: • Bachelor’s degree or equivalent work experience. • Proven experience in a call center environment, with at least 3 of experience in a supervisory role. • Excellent communication and interpersonal skills. • Strong leadership and decision-making abilities. • Ability to multitask and prioritize in a fast-paced environment. • Proficiency in call center softwares and Google Suite. • Experience with performance management and coaching. • Sales/Appointment setting background is a plus.
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BPO Supervisor/Team Leader
5 months ago
Cebu, Philippines ACCPRO INTERNATIONAL Full timeBPO Supervisor/ Team Leader Work Set-up: On-site Schedule: 8:00 am to 5 pm EST (during the first month 10:00 am to 5:00 pm EST) Work Location: Cebu Responsibilities: • Manage and supervise a team of call center agents. • Set clear performance goals and objectives for the team and monitor progress. • Provide coaching, mentoring, and...
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BPO Supervisor/Team Leader
5 months ago
Cebu, Philippines ACCPRO INTERNATIONAL Full timeBPO Supervisor/ Team Leader Work Set-up: On-site Schedule: 8:00 am to 5 pm EST (during the first month 10:00 am to 5:00 pm EST) Work Location: Cebu Responsibilities: • Manage and supervise a team of call center agents. • Set clear performance goals and objectives for the team and monitor progress. • Provide coaching, mentoring, and...
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BPO Team Leader
5 months ago
Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full timeJoin our Winning Team at Six Eleven Global Services and Solutions!Are you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us:Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a weekly...
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BPO Team Leader
5 months ago
Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full timeJoin our Winning Team at Six Eleven Global Services and Solutions! Are you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us: Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a...
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BPO Team Leader
5 months ago
Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full timeJoin our Winning Team at Six Eleven Global Services and Solutions! Are you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us: Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a...
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BPO Team Leader
4 weeks ago
Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full timeJoin our Winning Team at Six Eleven Global Services and Solutions! Are you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us: Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a...
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BPO Team Leader
4 weeks ago
Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full timeJoin our Winning Team at Six Eleven Global Services and Solutions! Are you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us: Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a...
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BPO Team Leader
5 months ago
Davao City, Philippines TORCH Solutions Full timeUrgent hiring for a Team Leader atleast more than 1 year BPO experience. If sounds like you, then we want you!Process: Onsite / OTP Initial Interview ➡ Get hired over the phone!Location: Davao CityQualifications:Has atleast 1 year experience managing Inbound or Outbound CampaignProven leadership skills and functional knowledge in BPO IndustryExcellent...
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Team Leader
3 weeks ago
Cebu, Philippines Qavalo Inc. Full timeTHE OPPORTUNITY: TEAM LEADER The primary function of the QA Team Leader is to assist the Account Manager in achieving the required team productivity and ensuring that the QA quality meets the client-specific protocols. WHAT IT TAKES - Bachelor’s degree in Nursing, Physical Therapy, Medical Technology, Respiratory Therapy, Occupational Therapy, Radiologic...
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BPO Team Leader
5 months ago
Davao City, Philippines TORCH Solutions Full timeUrgent hiring for a Team Leader atleast more than 1 year BPO experience. If sounds like you, then we want you! Process: Onsite / OTP Initial Interview ➡ Get hired over the phone! Location: Davao City Qualifications: Has atleast 1 year experience managing Inbound or Outbound Campaign Proven leadership skills and functional knowledge in BPO...
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BPO Team Leader
3 weeks ago
Davao City, Davao, Philippines Sixeleven Global Services & Solutions, Inc. Full timeUnlock Your Potential with Six Eleven Global Services & Solutions, Inc.We are seeking a talented and driven BPO Team Leader to join our dynamic team. As a key member of our organization, you will be responsible for leading a team of customer service professionals and driving business growth through exceptional service delivery.Why Join Us?Weekly Cash...
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Team Leader
3 weeks ago
Cebu, Philippines Qavalo Inc. Full timeTHE OPPORTUNITY: TEAM LEADER The primary function of the QA Team Leader is to assist the Account Manager in achieving the required team productivity and ensuring that the QA quality meets the client-specific protocols. WHAT IT TAKES - Bachelor’s degree in Nursing, Physical Therapy, Medical Technology, Respiratory Therapy, Occupational Therapy, Radiologic...
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BPO Team Leader
5 months ago
Davao City, Philippines TORCH Solutions Full timeUrgent hiring for a Team Leader atleast more than 1 year BPO experience. If sounds like you, then we want you! Process: Onsite / OTP Initial Interview ➡ Get hired over the phone! Location: Davao City Qualifications: Has atleast 1 year experience managing Inbound or Outbound Campaign Proven leadership skills and functional knowledge in BPO...
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BPO Sales Team Leader
3 weeks ago
Quezon City, National Capital Region, Philippines weSource Management Consultancy Firm Full timeBPO Sales Team LeaderWe are seeking a highly experienced and skilled BPO Sales Team Leader to lead our B2B Sales Team in Eastwood. This is an onsite work opportunity with a night schedule (US) and offers a competitive salary of up to 60K with commissions on top.Key Responsibilities:Manage and lead a team of sales agents for industrial clients purchasing...
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Team Leader
3 weeks ago
Cebu, Philippines Neksjob Corporation Full timeJob DescriptionAt Neksjob Corporation, we are seeking a highly skilled Supervisor to join our team. The successful candidate will be responsible for managing a team of employees, providing constant feedback, and communicating the company's goals.Key Responsibilities:Manage the workflow of employees, create team schedules, and delegate tasks.Assess the work...
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BPO Team Leader
3 weeks ago
Davao City, Davao, Philippines Sixeleven Global Services & Solutions, Inc. Full timeUnlock Your Potential as a BPO Team LeaderAre you a seasoned leader looking to take your career to the next level? Sixeleven Global Services & Solutions, Inc. is seeking talented and driven Team Leaders to join our dynamic team.Why Choose Us?Weekly Cash Incentives: Be rewarded for your hard work and dedication with our competitive cash incentives.Huge...
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Team Leader
3 weeks ago
Cebu City, Philippines Qavalo Inc. Full timeTHE OPPORTUNITY: TEAM LEADERThe primary function of the QA Team Leader is to assist the Account Manager in achieving the required team productivity and ensuring that the QA quality meets the client-specific protocols.WHAT IT TAKES- Bachelor’s degree in Nursing, Physical Therapy, Medical Technology, Respiratory Therapy, Occupational Therapy, Radiologic...
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BPO Team Leader
3 weeks ago
Davao City, Davao, Philippines Sixeleven Global Services & Solutions, Inc. Full timeUnlock Your Potential with Sixeleven Global Services & Solutions, Inc.We are seeking a talented and driven BPO Team Leader to join our dynamic team. As a key member of our organization, you will be responsible for leading a team of customer service representatives and driving business growth through exceptional leadership and strategic planning.Why Join Our...
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BPO Team Leader
7 days ago
Davao City, Davao, Philippines TORCH Solutions Full timeJob DescriptionWe are seeking a dynamic Team Leader to manage our BPO operations. The successful candidate will have at least one year of experience in managing inbound or outbound campaigns, with proven leadership skills and functional knowledge in the BPO industry.Key Responsibilities:Lead and manage a team of BPO agents to achieve high productivity and...
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Team Leader
3 weeks ago
Cebu, Philippines RecruiterPH Full timeJob Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our team at RecruiterPH. As a Team Leader, you will be responsible for leading a team of professionals in achieving client service level expectations and maintaining high-quality delivery.Responsibilities:Overall responsibility for achieving client service level...