BPO Supervisor/Team Leader
4 months ago
BPO Supervisor/ Team Leader
Work Set-up: On-site
Schedule: 8:00 am to 5 pm EST (during the first month 10:00 am to 5:00 pm EST)
Work Location: Cebu
Responsibilities:
• Manage and supervise a team of call center agents.
• Set clear performance goals and objectives for the team and monitor progress.
• Provide coaching, mentoring, and training to improve individual and team performance.
• Handle escalated customer inquiries and complaints in a professional and timely manner.
• Monitor call queues and ensure that calls are answered promptly and efficiently.
• Analyze call center data and metrics to identify areas for improvement and implement solutions.
• Maintain a positive and motivating work environment that encourages teamwork and collaboration.
• Develop and implement policies and procedures to enhance the efficiency and effectiveness of the call center operations.
• Conduct regular performance evaluations and provide feedback to team members.
Requirements:
• Bachelor’s degree or equivalent work experience.
• Proven experience in a call center environment, with at least 3 of experience in a supervisory role.
• Excellent communication and interpersonal skills.
• Strong leadership and decision-making abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in call center softwares and Google Suite.
• Experience with performance management and coaching.
• Sales/Appointment setting background is a plus.
-
BPO Supervisor/Team Leader
4 months ago
Cebu, Philippines ACCPRO INTERNATIONAL Full timeBPO Supervisor/ Team Leader Work Set-up: On-site Schedule: 8:00 am to 5 pm EST (during the first month 10:00 am to 5:00 pm EST) Work Location: Cebu Responsibilities: • Manage and supervise a team of call center agents. • Set clear performance goals and objectives for the team and monitor progress. • Provide coaching, mentoring, and...
-
BPO Supervisor/Team Leader
4 months ago
Cebu City, Philippines ACCPRO INTERNATIONAL Full timeBPO Supervisor/ Team Leader Work Set-up: On-site Schedule: 8:00 am to 5 pm EST (during the first month 10:00 am to 5:00 pm EST) Work Location: Cebu Responsibilities: • Manage and supervise a team of call center agents. • Set clear performance goals and objectives for the team and monitor progress. • Provide coaching, mentoring, and training to...
-
Team Leaders
1 month ago
CEBU, Philippines Talent Outsourcing Channel Solutions Full timeQualifications (Non Negotiable): - At least 2-3 years Supervisory experience in a BPO/KPO set-up - Proven leadership skills and functional knowledge in BPO/KPO setup - Excellent oral and written communication skills - Proficient in writing report and business correspondences - Strong interpersonal skills - Customer Oriented Experience with the following is...
-
Team Leaders
1 month ago
CEBU, Philippines Talent Outsourcing Channel Solutions Full timeQualifications (Non Negotiable): - At least 2-3 years Supervisory experience in a BPO/KPO set-up - Proven leadership skills and functional knowledge in BPO/KPO setup - Excellent oral and written communication skills - Proficient in writing report and business correspondences - Strong interpersonal skills - Customer Oriented Experience with the following is...
-
Team Leader
3 days ago
Cebu, Philippines Your Go to Recruiter Full timeResponsibilities: Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge,...
-
Team Leader
2 days ago
Cebu, Philippines Your Go to Recruiter Full timeResponsibilities: Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge,...
-
Team Leader
3 weeks ago
Cebu, Philippines Kuehne Nagel Global Services, Inc. Full timeYour RoleTeam Leader drives the operation and ensure team is meeting targets (performance, productivity, quality). He/she coaches, facilitates, solves work problems and participates in the work of the team.Your ResponsibilitiesProvide information to the Manager on performance of the team.Communicate assignments, milestones and deadlines to the team and...
-
Team Leader
4 weeks ago
Cebu, Philippines Cognizant Technology Solutions Philippines Inc. Full timeJob Title: Insurance Team Lead **Job Summary:** Lead a team of insurance associates to deliver exceptional customer experiences through excellent service quality, product knowledge, and investigation activities. Monitor calls to improve quality, minimize errors, and track team performance. **Key Responsibilities:** Monitor staff production and...
-
Team Leaders
1 month ago
Cebu City, Philippines Talent Outsourcing Channel Solutions Full timeQualifications (Non Negotiable):- At least 2-3 years Supervisory experience in a BPO/KPO set-up- Proven leadership skills and functional knowledge in BPO/KPO setup- Excellent oral and written communication skills- Proficient in writing report and business correspondences- Strong interpersonal skills - Customer OrientedExperience with the following is a plus:...
-
Team Leader
2 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Work onsite dailyShift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day offEducational Requirement:⁃ Atleast 2nd year College undergraduate⁃ Vocational Diploma (2yrs.)⁃ Associate's Degree (2yrs.)⁃ College GraduateWork Experience:1.Team Lead exp for 3-5yrs. in a bpo setting2. with Travel...
-
Team Leader
2 weeks ago
CEBU CITY, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Work onsite daily Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Educational Requirement: ⁃ Atleast 2nd year College undergraduate ⁃ Vocational Diploma (2yrs.) ⁃ Associate's Degree (2yrs.) ⁃ College Graduate Work Experience: 1.Team Lead exp for 3-5yrs. in a bpo setting 2. with...
-
Team Leader
1 week ago
CEBU CITY, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Work onsite daily Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Educational Requirement: ⁃ Atleast 2nd year College undergraduate ⁃ Vocational Diploma (2yrs.) ⁃ Associate's Degree (2yrs.) ⁃ College Graduate Work Experience: 1.Team Lead exp for 3-5yrs. in a bpo setting 2. with...
-
Team Leader
4 months ago
Cebu, Philippines RecruiterPH Full timeJob title: Team Leader Process: Medical Device Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 25K - 32K Requirements: • Excellent communication skills • Bachelor of Science in Nursing or Pharmacy or any allied science courses • 3-4 years of work experience in MEDICAL DEVICE COMPLAINTS HANDLING • With team...
-
Team Leader
4 months ago
Cebu, Philippines RecruiterPH Full timeJob title: Team Leader Process: Medical Device Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 25K - 32K Requirements: • Excellent communication skills • Bachelor of Science in Nursing or Pharmacy or any allied science courses • 3-4 years of work experience in MEDICAL DEVICE COMPLAINTS HANDLING • With team...
-
Sea Logistics Team Leader
4 months ago
Cebu, Philippines Kuehne Nagel Full timeBE PART OF OUR GROWING TEAM Your Role Team Leader drives the operation and ensure team is meeting targets (performance, productivity, quality). He/she coaches, facilitates, solves work problems and participates in the work of the team. Your Responsibilities Provide information to the Manager on performance of the team.Communicate assignments, milestones and...
-
Sea Logistics Team Leader
4 months ago
Cebu, Philippines Kuehne Nagel Full timeBE PART OF OUR GROWING TEAM Your Role Team Leader drives the operation and ensure team is meeting targets (performance, productivity, quality). He/she coaches, facilitates, solves work problems and participates in the work of the team. Your Responsibilities Provide information to the Manager on performance of the team.Communicate assignments, milestones and...
-
Team Leader for VAs
2 months ago
Cebu City, Philippines Talent Outsourcing Channel Solutions Full timeURGENTLY HIRING: TEAM LEADER for V As Cebu CityAs a Team Leader, you will oversee daily operations, maintain account knowledge, and provide coaching and feedback to Virtual Assistants. You'll drive performance, motivate the team, and ensure timely communication. Responsibilities include up-training, quality assurance, performance reviews, and recognizing...
-
Team Leader for VAs
2 months ago
Cebu City, Philippines Talent Outsourcing Channel Solutions Full timeURGENTLY HIRING TEAM LEADER for VAs CEBU CITYAs a Team Leader, you will oversee daily operations, maintain account knowledge, and provide coaching and feedback to Virtual Assistants. You'll drive performance, motivate the team, and ensure timely communication. Responsibilities include up-training, quality assurance, performance reviews, and recognizing high...
-
Team Leader for VAs
2 months ago
CEBU CITY, Philippines Talent Outsourcing Channel Solutions Full timeURGENTLY HIRING TEAM LEADER for VAs CEBU CITY As a Team Leader, you will oversee daily operations, maintain account knowledge, and provide coaching and feedback to Virtual Assistants. You'll drive performance, motivate the team, and ensure timely communication. Responsibilities include up-training, quality assurance, performance reviews, and recognizing...
-
Team Leader for VAs
2 months ago
Cebu City, Philippines Talent Outsourcing Channel Solutions Full timeURGENTLY HIRING: TEAM LEADER for V As Cebu City As a Team Leader, you will oversee daily operations, maintain account knowledge, and provide coaching and feedback to Virtual Assistants. You'll drive performance, motivate the team, and ensure timely communication. Responsibilities include up-training, quality assurance, performance reviews, and recognizing...