Client Relations Assistant

6 days ago


Calamba, Calabarzon, Philippines DTE Energy Full time

Job Description:

DTE Energy is seeking a Client Relations Assistant to join our team on a part-time basis. This position will be a work-from-home opportunity based in Napier, Hawke's Bay, NZ. The Client Relations Assistant will play a key role in maintaining positive relationships with our clients and providing excellent customer service.


Responsibilities:

Respond to client inquiries via phone, email, or chat in a professional and timely manner
Assist clients with account maintenance, billing inquiries, and issue resolution
Collaborate with internal teams to address client needs and ensure optimal service delivery
Maintain accurate records of client interactions and transactions
Identify opportunities to upsell or cross-sell additional products or services to clients
Monitor client satisfaction and address any concerns or feedback appropriately

Requirements:

2 years of experience in a customer service or client relations role
Resourceful and driven personality traits
Strong emotional intelligence and excellent communication skills
Ability to work independently and efficiently from a remote location
Proficiency with Microsoft Office Suite and CRM software
High school diploma or equivalent, Bachelor's degree preferred

Benefits:
- Free food provided during working hours
- Company equipment provided for remote work
- Paid overtime opportunities available
Working Environment:
At DTE Energy, we uphold the highest standards of ethical conduct and integrity. Our team is committed to providing exceptional service to our clients while maintaining a positive and inclusive work environment.
Deadline to Apply:
July 14, 2024
Equal Opportunity Statement:
DTE Energy is an equal opportunity employer and is committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.

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