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Client Support Assistant

3 months ago

Calamba, Calabarzon, Philippines Enterprise Products Partners Full time

Job Description:

Enterprise Products Partners is seeking a dedicated and reliable Client Support Assistant to join our team on a part-time basis, working from home in Napier, Hawke's Bay, NZ. As an Associate Level position, we require a minimum of 2 years of experience in a similar role.


Responsibilities:

Provide excellent customer service to clients via phone, email, and chat
Assist clients with inquiries, troubleshooting, and issue resolution
Maintain accurate records of client interactions and transactions
Collaborate with team members to ensure client satisfaction and retention
Keep abreast of product updates and changes to effectively assist clients
Contribute to process improvement initiatives to enhance the overall client experience

Requirements:

Proven experience in a customer service or support role
Excellent communication and interpersonal skills
Strong emotional intelligence and ability to empathize with clients
Critical thinking skills to effectively solve problems and make decisions
Proficient in Microsoft Office Suite and CRM software
Ability to work independently and manage time effectively
High school diploma or equivalent; bachelor's degree preferred

Personality Traits:
- Dedicated: Committed to providing top-notch client support and going the extra mile
- Reliable: Dependable and consistent in delivering high-quality service to clients
Soft Skills:
- Emotional Intelligence: Ability to understand and manage emotions in a professional setting
- Critical Thinking: Analytical mindset to evaluate situations and make informed decisions
Benefits:
- Gym membership to promote physical well-being
- Paid sick leave to support employee health and well-being
- Paid overtime for additional hours worked beyond standard schedule
Working Environment:
Thrive in an energetic and rapidly evolving work setting where you will have the opportunity to grow and develop professionally in a supportive team environment.
Deadline to Apply: ********
Equal Opportunity Statement:
Enterprise Products Partners is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, religion, or disability.
How to apply:
 Apply on GrabJobs and you will be notified if shortlisted for the job.