Project Spectrum_Team Leader

4 weeks ago

Davao City, Davao, Philippines Concentrix Full time

Job Title:

Project Spectrum_Team Leader

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities
  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Candidate Profile
  • Associate's degree in related field with two to four years of relevant experience preferred
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule
Career Level Description

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

>
  • Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
  • Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
  • Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
  • Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
  • Support and manage the program together with other Team Leaders and Managers
  • Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements
  • Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
  • The Team Leader's role is a managerial level position, a position reposed with trust and confidence.
Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) We are seeking a highly motivated and experienced Team Leader to join our growing team. The ideal candidate will have a strong background in leadership and management, with a focus on driving team performance and achieving business goals. Responsibilities include leading and supervising team members,...

  • Team Leader

    2 weeks ago

    Davao City, Davao, Philippines Remote VA PH Full time

    About the role:We are looking for a passionate and driven Team Leader to join our growing team In this role, you will play a crucial role in ensuring the success and satisfaction of both our clients and our virtual assistants (VAs). You will be responsible for building strong relationships, fostering communication, and proactively identifying and resolving...

  • Team Leader; Sample Solutions Partner Manager

    2 weeks ago

    Davao City, Davao, Philippines Dynata Full time

    Team Leader; Sample Solutions Partner Manager Account & Relationship Management (Sales) Dynata is a global leader in providing customers with first party data solutions. Our client list includes a substantial portion of the market research industry and many fortune 500 companies.The Sample Solutions team is responsible for developing creative and...

  • Senior Civil Engineer

    2 weeks ago

    Davao City, Davao, Philippines Hillman Realty Development Corp. Full time

    Join Hillman Realty Development Corp.'s elite team as a Engineering lead, specializing in housing projects. Play a pivotal role in delivering large-scale housing initiatives that enhance the lives of communities. Key Responsibilities:Be one of the key technical leaders in the company, supervising a team of engineers.Must be a seasoned leader, able to lead...

  • Clinical Sales Specialist for Mindanao

    2 weeks ago

    Davao City, Davao, Philippines Monroe Consulting Group Full time

    Executive search firm Monroe Consulting Group is recruiting a Clinical Sales Specialist-Mindanao on behalf of a multinational medical device company specializing diabetes care. The role will be responsible in developing and executing business plans, including market analysis, pricing models, and sales proposals, to drive growth and identify opportunities in...

  • Start Asap:Training

    2 weeks ago

    Davao City, Davao, Philippines Concentrix Full time

    Start Asap:Training & Quality Supervisor |Davao Site Supervisors/Team Leaders (Call Centre & Customer Service) The Training and Quality Supervisor aims to ensure that the service the company provide is fit for its purpose and meets client expectations. A corporate quality manager co-ordinates the activities required to meet this aim.Duties and...

  • Accounting Head

    2 weeks ago

    Davao City, Davao, Philippines John Clements Full time

    Cash flow management (current status reporting)Payment operationsCreation and review of accounting regulations such as inventoryMonthly financial reportingOrganization's Quality and Environmental Management System including its business proceduresAccounting System Requirements related to Manufacturing IndustryAccounting Principles and PracticesGovernment...

  • Trade Marketing Specialist

    2 weeks ago

    Davao City, Davao, Philippines John Clements Full time

    Trade Marketing (Marketing & Communications) College graduate preferably with a degree in Business and EconomicsAt least 3 years of experience in sales and support in FMCGExperience in Project Management and execution is an advantagePreferably with training on ISO, HACCP, HALALWilling to do field work or travel to assigned region Accepting applicants from...

  • 2022 Network Engineering Trainee

    2 weeks ago

    Davao City, Davao, Philippines Huawei Philippines Full time

    2022 Network Engineering Trainee (Start ASAP) Davao Opportunity Expired Huawei is hiring for the role of Network Engineering Trainee At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. ResponsibilitiesEngage in ongoing project delivery in Mindanao and...

  • Regional Management Trainee

    2 weeks ago

    Davao City, Davao, Philippines Maersk Philippines Full time

    Regional Management Trainee (Rolling Intake)Opportunity Expired Maresk is inviting graduates to join their Management trainee program. Maersk Regional Management Trainee ProgramMaersk is the Omnichannel-Fulfilment arm of the world's largest integrated container logistics company working to connect and simplify their customers' supply chains. As the logistics...

  • Android / Flutter Developer

    2 weeks ago

    Davao City, Davao, Philippines Recooty Full time

    Job ResponsibilitiesPerform or direct revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements as necessaryCollaborate with QA Tester to perform error and stress test scenariosParticipate in design and code reviewsWork with business process owners (project manager, coordinators, team leaders) to aid in...

  • Finance Controller

    2 weeks ago

    Davao City, Davao, Philippines Holcim Full time

    Handles aspects of manufacturing accounting and controlling for Davao Manufacturing Plant operations.Leads the mid-term planning, annual budgeting, and forecasting processes for Davao Manufacturing Plant operations; Organizes and executes inter-departmental collaboration processes to ensure a systematic approach in the execution of the planning, budgeting,...

  • Client Services Manager

    2 weeks ago

    Davao City, Davao, Philippines Dynata Full time

    The Manager Client Services is responsible for the operational efficiency and effectiveness of their Client Services team in the Philippines. Its' goal is to meet the strategic objectives of the global organization, the unique requirements of the regions these teams serve and the nuances and culture of the country where these teams are located. The Manager...

  • Philippines - Technical Services Specialist

    2 weeks ago

    Davao City, Davao, Philippines ETA SA Manufacture Horlogère Suisse Full time

    Your tasksWork closely with the Sales team to provide project and proposal support.Work closely with owners / end-users and EPCs / consultants to specify GF solutions into project specifications (include technical presentation of GF solutions).Work closely with Sales team on project bid tender.To prepare piping information list and layout and document list...

  • With 100k sign-on bonus

    2 weeks ago

    Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    Job Title: Executive Sales DirectorSalary: 100k-150k, with 100k sign-on bonus and monthly performance-based incentivesJoin our dynamic team as we search for an enthusiastic and experienced Executive Sales Director to spearhead our outbound insurance lead generation efforts. Applicants must have 3 years of experience in CSR and 5 years in the sales industry...

  • With 100k sign-on bonus

    2 weeks ago

    Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    Job Title: Executive Sales DirectorSalary: 100k-150k, with 100k sign-on bonus and monthly performance-based incentivesJoin our dynamic team as we search for an enthusiastic and experienced Executive Sales Director to spearhead our outbound insurance lead generation efforts. Applicants must have 3 years of experience in CSR and 5 years in the sales industry...

  • Production Supervisor

    2 weeks ago

    Davao City, Davao, Philippines Bestank Manufacturing Corporation Full time

    BESTANK Manufacturing Corporation started over 30 years ago with a handful of employees. The backbone of the company was built on fair trade and equality, building on the precepts of PURITY, QUALITY & TRUST into every aspect of our operations. Job DescriptionPlan, direct and coordinate scheduling and production activities of the organization based on sales...

  • Process Engineer

    2 weeks ago

    Davao City, Davao, Philippines Knowles Electronics (Philippines) Corporation Full time

    Assembly & Process Work (Manufacturing, Transport & Logistics) Full time Add expected salary to your profile for insights A graduate of Electrical, Electronics & Communication, Mechanical, Chemical, or Industrial EngineeringWith at least three (3) years' experience in engineering function in manufacturing and assembly environmentGood knowledge about Six...

  • Production Manager

    2 weeks ago

    Davao City, Davao, Philippines Callbox Asia Pacific Full time

    A project manager has the overall responsibility for the successful planning, execution, monitoring, and evaluation of campaigns. Key among a project manager's duties is to recognize factors or campaign details that could have an impact on the likelihood of success and that these factors must be properly attended to throughout the lifetime of a project...

  • Production Manager

    2 weeks ago

    Davao City, Davao, Philippines Callbox Asia Pacific Full time

    A project manager has the overall responsibility for the successful planning, execution, monitoring, and evaluation of campaigns. Key among a project manager's duties is to recognize factors or campaign details that could have an impact on the likelihood of success and that these factors must be properly attended to throughout the lifetime of a project...