Start Asap:Training

Supervisors/Team Leaders (Call Centre & Customer Service)

The Training and Quality Supervisor aims to ensure that the service the company provide is fit for its purpose and meets client expectations. A corporate quality manager co-ordinates the activities required to meet this aim.

Duties and Responsibilities

• Responsible for ensuring that quality management system is established, implemented and maintained in accordance with the requirement of the International Standard (ISO 9001:2008);

• Reports on performance of the quality management system to management for review and corrective action, including needs for improvement;

• Promotes the awareness of customer requirements and expectations throughout the company;

• Responsible for the overall coordination, implementation and administration of the quality management system;

• Liaises with external parties on matters relating to the training & quality management system;

• Coordinates with other section to ensure the effective implementation of the quality management system;

• Ensures that quality surveillance audits are carried out regularly as specified in the quality manual

• Convenes management review at regular interval and to continually review and improve the quality management system;

• Identifies and implements six sigma projects for process improvements;

• Aligns the project output with the COE Financial Targets and Client/Customer Satisfaction;

• Strengthen Quality Management processes to improve Process Performance through various Quality Tools;

• Liaises with process heads to identify opportunity areas and prepare and implement improvement roadmap;

• Ensures smooth and closed loop implementation of practices for internal and external audits;

• Ensures Quality (internal and external) Targets are met; and

• Innovate and re-engineer processes when needed.

Your application will include the following questions:

How many years' experience do you have as a Quality Supervisor?

We're Concentrix. A global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. #ConcentrixPH #GameChangingCareer

We're Concentrix. A global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. #ConcentrixPH #GameChangingCareer

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