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Senior Service Manager

3 months ago

Manila, National Capital Region, Philippines Emapta Full time

Revolutionize Workforce Solutions with Global Impact

Embark on a boundless career adventure As a Senior Service Manager, you'll lead the charge in HR and Recruitment Services from the comfort of your home. Elevate your career by making a global impact without leaving your doorstep. Join our client to revolutionize workforce management solutions and drive innovation on an international stage. In this role, you will oversee project portfolio delivery, ensuring adherence to time, budget, quality, and expectations while engaging stakeholders and managing relationships with C-suite executives. You will advocate for customers and manage relationships to ensure high levels of customer satisfaction.

Shape the Future of Workforce Solutions:

Employment Type: Full-time

Shift: Day Shift, Mon - Fri 06:00 AM - 03:00 PM

Work Setup: Hybrid, Makati

Perks: Day 1 HMO, Above-market salary, Global exposure

Your Impactful Duties Await:

Oversee project portfolio delivery, ensuring adherence to time, budget, quality, and expectations; engage stakeholders; and manage C-suite relationships.Advocate for customers and manage relationships to ensure high levels of customer satisfaction.Hold strategic and commercial accountability, including team utilization, revenue, and customer satisfaction (CSAT); manage resource requirements and allocations; improve time to value; and provide feedback for continuous improvement.Lead outcome-focused teams, building high-performing groups with the skills necessary to achieve customer outcomes.Manage governance and portfolio oversight.Provide delivery leadership.Collaborate and work towards common goals with other Managed Service team members.Key Skills for Success:5+ years of senior project management, program, or portfolio experience in a high-growth, fast-paced, or SaaS software environment.Experience in project scoping and sizing to understand customer requirements and deliverables.Skills in negotiation, organization, and time management.Ability to build strong business relationships with an expanding customer base.Ability to influence external and internal stakeholders as part of a continuous improvement cycle for customers.Strong leadership skills with a high degree of self-motivation.Effective documentation and communication skills, both written and verbal.Demonstrated ability to position and present at a C-suite level.Process improvement and strategic mindset.Ability to problem-solve and troubleshoot roadblocks.Discover the Perks of Joining Us:Day 1 HMO coverageCompetitive PackageHybrid work arrangementPrime office locationDay shift scheduleUnlimited opportunities for employee referral incentives across the organizationStandard government and Emapta benefitsTotal of 20 annual leaves to be used on your own discretionFun engagement activities for employeesMentorship and exposure to global leaders and teamsUpskilling through Emapta AcademyCareer growth opportunitiesDiverse and supportive work environmentJoin the Revolution: Transforming Workforce Management Globally

Our client, a global WFM and payroll solutions provider headquartered in Sydney, Australia, is seeking passionate individuals like you to join their dynamic team. With a presence in the US, UK, and New Zealand, our client is at the forefront of revolutionizing workforce management. By automating payroll processing and streamlining workforce management, they ensure businesses operate efficiently and effectively. Join our client's global team and unlock a world of opportunities. From a vibrant culture to collaborative work environments, our client offers a fulfilling career journey where you can shape the future of workforce solutions.

Who are we?

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience