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Travel Customer Service Representative
3 weeks ago
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awards What is your mission?You will help us deliver excellent service to our partner brands by performing these tasks:
Handle phone-in/chat enquiries of current and prospective members.Identify cause of problems and recommend solutions.Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.Maintain member accounts whenever there are changes in their profiles.Send program-related collaterals and forms.Advise on latest promotions and mechanics.Manage feedback/ complaints and liaise with backend support to resolve members' issues.Involve in ad-hoc projects.Meet daily KPI requirement. Who are we looking for?College level.With at least 1 year BPO voice experience for an international account.Experience in an airline account and GDS system is an advantage.Experience in chat or email support is also an advantage.Strong verbal and written English communication skills.Amenable to work in rotating shifts.Can work in Ortigas Center, Pasig City. How to apply?Online
Send us your application through Jobstreet and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via
Onsite
Send us your application through Jobstreet and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm
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