Current jobs related to Senior Client Experience Manager - Cebu - MicroSourcing

  • Senior Client Experience Manager

    3 weeks ago

    CEBU, Philippines Ayuda Business Management solution Inc Full time

    Job Title: Senior Client Experience ManagerWe are seeking a highly skilled and experienced Senior Client Experience Manager to join our team at Ayuda Business Management Solution Inc.About the RoleThe Senior Client Experience Manager will be responsible for ensuring exceptional customer service and experience for our clients. This includes managing client...

  • Senior Client Experience Manager

    3 weeks ago

    Cebu City, Central Visayas, Philippines Ayuda Business Management solution Inc Full time

    Job Title: Senior Client Experience ManagerWe are seeking a highly skilled and experienced Senior Client Experience Manager to join our team at Ayuda Business Management Solution Inc. This is a fantastic opportunity to work with a dynamic and collaborative team, driving business growth and delivering exceptional client experiences.Key Responsibilities:Lead...

  • Senior Client Experience Manager

    3 weeks ago

    Cebu, Philippines Ayuda Business Management Solution Inc. Full time

    Job DescriptionWe are seeking a highly skilled Senior Client Experience Manager to join our team at Ayuda Business Management Solution Inc.Key Responsibilities:Manage client relationships and ensure exceptional customer serviceDevelop and implement strategies to improve client satisfaction and retentionCollaborate with internal teams to deliver high-quality...

  • Senior Client Experience Manager

    4 weeks ago

    Cebu, Philippines Ayuda Business Management Solution Inc. Full time

    ● Graduate of any Bachelor’s degree, graduate studies will be an advantage ● At least 3-5 years experience as Operations Manager ● Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers ● Excellent computer proficiency (MS Office – Word, Excel, Outlook and...

  • Senior Client Experience Director

    3 weeks ago

    Cebu, Philippines Ayuda Business Management Inc Full time

    Job Title: Senior Client Experience ManagerWe are seeking a highly skilled and experienced Senior Client Experience Manager to join our team at Ayuda Business Management Inc. The successful candidate will be responsible for overseeing a set of specific clients and delivering exceptional client experience.Key Responsibilities:Develop and implement strategies...

  • Senior Client Experience Manager- CEBU

    2 weeks ago

    Cebu, Philippines Ayuda Business Management Inc Full time

    A Senior Manager for Client Experience is expected to: Strategy: ● Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score. ● Assist the clients in setting up their Philippines operations and implement performance management,...

  • Senior Client Experience Manager

    4 weeks ago

    Cebu, Philippines Ayuda Business Management Solution Inc. Full time

    ● Graduate of any Bachelor’s degree, graduate studies will be an advantage ● At least 3-5 years experience as Operations Manager ● Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers ● Excellent computer proficiency (MS Office – Word, Excel, Outlook and...

  • Senior Client Experience Manager- CEBU

    2 weeks ago

    Cebu, Philippines Ayuda Business Management Inc Full time

    A Senior Manager for Client Experience is expected to: Strategy: ● Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score. ● Assist the clients in setting up their Philippines operations and implement performance management,...

  • Senior Client Experience Director

    3 weeks ago

    Cebu, Philippines Ayuda Business Management Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Client Experience Manager to join our team at Ayuda Business Management Inc. As a key member of our management team, you will be responsible for overseeing a set of specific clients and delivering exceptional client experience.Key ResponsibilitiesDevelop and implement client experience...

  • Senior Client Experience Director

    3 weeks ago

    Cebu City, Central Visayas, Philippines Ayuda Business Management Inc Full time

    Job Title: Senior Client Experience ManagerA Senior Client Experience Manager is a key member of our team at Ayuda Business Management Inc, responsible for delivering exceptional client experiences and driving business growth.Key Responsibilities:Client Experience Strategy: Develop and implement strategies to improve client satisfaction, retention, and...

  • Senior Client Experience Manager

    4 weeks ago

    Cebu, Philippines Ayuda Business Management Inc Full time

    A Senior Manager for Client Experience is expected to: Strategy: ● Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score. ● Assist the clients in setting up their Philippines operations and implement performance management,...

  • Senior Client Experience Manager

    4 weeks ago

    Cebu, Philippines Ayuda Business Management Inc Full time

    A Senior Manager for Client Experience is expected to: Strategy: ● Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score. ● Assist the clients in setting up their Philippines operations and implement performance management,...

  • Senior Client Experience Manager

    3 weeks ago

    CEBU, Philippines Ayuda Business Management solution Inc Full time

    ● Graduate of any Bachelor’s degree, graduate studies will be an advantage ● At least 3-5 years experience as Operations Manager ● Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers ● Excellent computer proficiency (MS Office – Word, Excel, Outlook and...

  • Senior Operations Manager

    3 days ago

    Cebu City, Central Visayas, Philippines Ayuda Business Management Solution Inc. Full time

    About the Role:We are seeking a skilled Senior Client Experience Manager to join our team at Ayuda Business Management Solution Inc.Key Responsibilities:Manage client relationships to ensure exceptional service and satisfactionDevelop and implement strategies to improve client experiencesCollaborate with internal teams to achieve business objectivesProvide...

  • Senior Client Experience Director

    2 weeks ago

    Cebu City, Central Visayas, Philippines Ayuda Business Management Inc Full time

    Job SummaryWe are seeking a highly skilled Senior Client Experience Director to join our team at Ayuda Business Management Inc. As a key member of our management team, you will be responsible for overseeing client relationships, delivering exceptional client experiences, and driving business growth.Key Responsibilities Develop and implement client experience...

  • Senior Client Experience Manager

    3 weeks ago

    CEBU, Philippines Ayuda Business Management solution Inc Full time

    ● Graduate of any Bachelor’s degree, graduate studies will be an advantage ● At least 3-5 years experience as Operations Manager ● Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers ● Excellent computer proficiency (MS Office – Word, Excel, Outlook and...

  • Senior Client Experience Manager

    3 weeks ago

    Cebu City, Philippines Ayuda Business Management solution Inc Full time

    ● Graduate of any Bachelor’s degree, graduate studies will be an advantage● At least 3-5 years experience as Operations Manager● Excellent verbal and written communication skills, including ability to effectively communicatewith internal and external customers● Excellent computer proficiency (MS Office – Word, Excel, Outlook and PowerPoint)●...

  • Senior Client Experience Leader

    3 days ago

    Cebu City, Central Visayas, Philippines Ayuda Business Management Inc Full time

    Key Responsibilities:Client Strategy and Management:Develop and implement effective strategies to drive client growth and retention.Operations Management:Oversee and manage the day-to-day operations of client sites, ensuring compliance with regulatory requirements and company policies.Team Management:Mentor and develop a high-performing team of Client...

  • Senior Client Coordinator

    3 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job DescriptionJob Title: Senior Client CoordinatorJob Summary:We are seeking a highly skilled Senior Client Coordinator to join our team at TASQ Staffing Solutions. The ideal candidate will have a proven track record of building successful relationships and partnerships at all organizational levels.Key Responsibilities:Develop and maintain strong...

  • Senior Client Liaison

    3 weeks ago

    Cebu, Philippines TASQ Staffing Solutions Full time

    Job DescriptionAt TASQ Staffing Solutions, we are seeking a highly skilled Senior Client Coordinator to join our team.Key Responsibilities:Provide exceptional client service and support to ensure client satisfaction and retention.Develop and maintain strong relationships with clients, understanding their needs and delivering tailored solutions.Collaborate...

Senior Client Experience Manager

3 months ago

Cebu, Philippines MicroSourcing Full time
With over 9,000 professionals across 12 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

Senior Manager for Client Experience, be 100% YOU with MicroSourcing

The Senior Manager for Client Experience is responsible to oversee the operation of the assigned clients and ensuring the quality delivery of the Microsourcing services.

Assist the clients in the setup of their Philippines operation and drive growth in the client operation.

The Senior Manager is also responsible to oversee the delivery center of Microsourcing and assuring that the site is well-maintained and meets all regulatory requirements.


A Senior Manager for Client Experience is expected to:

Strategy:

  • Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
  • Assist the clients in setting up their Philippines operations and implement performance
management, rewards and recognition, engagement activities, employee development plans
and business continuity.

  • Manage sites and ensure that Microsourcing sites are compliant with regulatory requirements.
  • Oversee the Client Experience Team composed of Client Experience Managers, CE Account
Managers and CE Specialists and ensure their continuous development to be the best partner
of the clients in running their operation.

  • Provide input to Mancom in the creation, development, and improvement of policies and
processes that will help in improving the company.

Growth and Client Experience:

  • Expand the size of the operation of the clients by closely working with them and understanding
their business needs. Assist in reviewing their operation- structure, processes, policies, and
introduce necessary improvements.

  • Deliver the growth targets for both existing and new clients. Continue to identify opportunities
for growth.

  • Oversee the operation of the different departments responsible for the delivery of the services on the site.

Cost and Site Management:

  • Maintain account details, keep track of client requests, and provide inputs to client billings that are accurate and on time.
  • Oversee the upkeep, and improvements and ensure compliance of the sites to health, safety, and other regulatory requirements.
  • Oversee the seat allocation and planning for both the different departments and client operations in the sites.
  • Plan and oversee site renovation based on agreement with the clients.
  • Implement cost savings in the operation of the site by reviewing site expenses.
  • Oversee disbursements of petty cash funds of the site.

Team Management:

  • Mentor and develop the assigned CE team to effectively manage workload, client and
employee relationships, and relationship with the rest of the management team.

  • Mentor and develop skills and capabilities of the Management team catering to the clients
  • Work with the team in implementing a succession plan for the team.
Health & Safety of Our People

  • Ensure a safe, healthy, and sustainable workplace for all employees and contractors, report workplace
hazards, and provide a safe and positive workplace.

  • Complete all necessary training and compliance requirements and professional development
opportunities.

What it takes to be part of our team:

  • Graduate of any Bachelor's degree, graduate studies will be an advantage
  • At least 3-5 years experience as Operations Manager
  • Excellent verbal and written communication skills, including ability to effectively communicate
with internal and external customers

  • Excellent computer proficiency (MS Office – Word, Excel, Outlook and PowerPoint)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
and providing exemplary customer service

  • Excellent written and verbal communication skills in the English language
  • Willing and able to cover other shifts
  • Dependable to be at work during assigned shifts and to complete work as expected
  • Ability to work well with a team in a fast-paced, constantly changed environment and follow
instructions from supervisors and senior colleagues

  • Ability to work independently and subject to business requirements, additional hours may be required.
  • Current driver's license and/or ability to travel to other sites and client appointments
  • Will be required to travel and work across various sites
What's in it for you?

  • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
  • A very collaborative work culture
Find a balance between work and life that fits you. Do what you do best with MicroSourcing

For more information, visit
*Terms & Conditions apply