Senior Client Experience Director

4 weeks ago


Cebu City, Central Visayas, Philippines Ayuda Business Management Inc Full time
Job Summary

We are seeking a highly skilled Senior Client Experience Director to join our team at Ayuda Business Management Inc. As a key member of our management team, you will be responsible for overseeing client relationships, delivering exceptional client experiences, and driving business growth.

Key Responsibilities

Develop and implement client experience strategies to drive business growth and improve client satisfaction
Collaborate with cross-functional teams to deliver high-quality services and solutions to clients
Manage client relationships, including communication, issue resolution, and escalation
Analyze client data and feedback to identify trends and areas for improvement
Develop and implement process improvements to increase efficiency and productivity

Requirements

Bachelor's degree in Business Administration or related field
At least 3-5 years of experience in client experience management or a related field
Excellent communication, interpersonal, and problem-solving skills
Ability to work in a fast-paced environment and prioritize multiple tasks
Strong analytical and problem-solving skills
Ability to travel to client sites as needed

What We Offer

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance


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