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Customer Service Representative
4 months ago
Permanent On-Site work setup. Our office is located at Eastwood in Quezon City
Qualifications:
Must have at least 2 years of BPO experience. Ride-hailing, Dispatch, Travel, and Hotel Reservations is an Advantage.Have basic computer skills, as well as a working knowledge of essential customer relationship management software. Utilizing various communication channels such as WhatsApp, Aircall, and email. Job Description:As a Customer Concierge, you serve as the primary ambassador for the Company, representing its core service proposition with excellence.Your foremost responsibility is to deliver exceptional service, consistently embodying the company's values in every interaction with guests and chauffeurs globally. You are the foremost voice and presence of the Company.You will adeptly address a diverse range of inquiries from clients, leveraging a comprehensive understanding of our Blacklane policies and procedures to provide effective solutions.Employing strong relationship-building skills, you will adeptly navigate challenging situations, prioritizing client satisfaction and positive outcomes.Upholding service standards, you will manage incoming queries efficiently, ensuring timely responses to maintain customer satisfaction.Proactively engage in tasks to enhance the Company's service offering, identifying opportunities for improvement and implementing solutions.Collaborate effectively within a team environment, contributing both individually and collaboratively to achieve shared goals and objectives.Foster an open feedback culture within the Company, promoting continuous improvement and learning.Contribute to the enhancement of the Company's product by providing timely and accurate data derived from customer interactions.Emphasize the importance of quality, continually seeking opportunities to enhance your skills and expertise in delivering exceptional service. Here are the reasons why you should join Intogreat:Competitive Salary PackageHMO on day 1 w/ 2 Free DependentsGroup Life InsurancePaid LeavesBereavement AssistanceAbove Market Annual AppraisalWork-life Balance & High Staff Engagement CultureLong-term Development Plan ProgramFree training coursesCultural TrainingEmerging Leaders' ProgramHigh-end IT devicesEmployee awards and eventsMental Health Reimbursement up to 20K