Service Desk Analyst I
2 months ago
Be a part of our fast-growing team and unchain all the possibilities
What is your mission?
As a Service Desk Analyst you are the first point of contact between the client's professional staff and the Business Information Services Team. Because of this, it is important that you will be able to deliver solid technological assistance, have proven customer service skills, and be able to communicate fluently in English (written and verbal). You are required to be on-time, present, visible, available, and who acts proactively to ensure minimal user downtime.
You will provide the best service to our partner client by performing these tasks:
Who are we looking for?Minimum of 3 years experience of working as a Service Desk and Remote Support under a IT or BPO industry.Preferably with ITIL Certification.Knowledgeable in Microsoft Systems such as Active Directory and Endpoint Manager SSCM.Solid understanding of all Microsoft Office products (O365 suite, Teams, OneDrive, OneNote etc).General knowledge of how a network works in an enterprise environment and network security best practices.Working knowledge of TCP/IP as well as DNS and DHCP services. Experience using OS deployment tool such as Desktop Central, EndPoint Manager, JamF or SSCMAn understanding of Windows Servers and Virtual machine concepts and the ability to assist in troubleshooting problems that could be a result of server issues.Excellent interpersonal and communication skills.Excellent customer service skills with strong focus on customer satisfaction.Skilled at developing documentation, both for end-users and other members of the technical team.Experience developing and delivering end-user training sessions on technology tools.
Company Perks:Above-industry salary package and incentivesComprehensive HMO benefits and life insurance from day 1Free learning and development courses for your personal and career growthDynamic company eventsOpportunities for promotionFree meals and snacks
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