Healthcare Process Trainer
2 days ago
Job Summary: Experienced process trainer sought to develop and implement clinical capability development trainings for frontline staff in a healthcare vertical account.
Key Responsibilities:
- Conducts new hire interviews and provides feedback to operations
- Develops and implements effective systems for process updates and training curriculum
- Provides clinical capability development trainings to meet operational requirements
- Contributes to production through processing bills or cases, or taking inbound calls
- Creates training dashboards and attends business reviews
- Supports processes in migration phases and steps up for the process in the absence of the Assistant Manager
Requirements:
- Must be a PHRN and/or USRN
- Experienced process trainer from a BPO/Healthcare vertical account
- Above average presentation skills
- Must be open to shifting schedule (but predominantly on Mid shift), Hybrid work arrangement
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