System and Methods Associate

3 days ago


Manila, National Capital Region, Philippines South Asialink Finance Corporation Full time

Seeking a detail-oriented System and Methods Associate to develop, implement, and enhance systems and methods within the company.

The Digital and Process Innovation Department is looking for a proactive and analytical individual to support the development of organizational systems and methods.

The ideal candidate should have a strong background in process documentation, including SOPs, process maps, policies and procedures, and manuals/user guides.

Key responsibilities include system and methods development, process documentation, implementation support, quality assurance and compliance, and cross-departmental collaboration.

Responsibilities:

  • System and Methods Development and Improvement:
    • Assist in the creation, implementation, and continuous improvement of organizational systems and methods.
    • Collaborate with various departments to identify and document process requirements and improvements.
    • Ensure alignment of system enhancements with company goals and objectives.
  • Process Documentation:
    • Develop and maintain comprehensive Standard Operating Procedures (SOPs) and process maps using BPMN 2.0 modeling standard.
    • Create detailed policies and procedures to ensure consistency and compliance across the organization.
    • Produce user-friendly manuals and guides for end-users, ensuring clarity and accessibility.
  • Implementation Support:
    • Provide hands-on support during the implementation phase of new systems and processes.
    • Conduct training sessions and workshops to ensure smooth adoption of new methodologies.
    • Monitor and evaluate the effectiveness of implemented systems and make necessary adjustments.
  • Quality Assurance and Compliance:
    • Ensure all documentation meets regulatory and quality standards.
    • Regularly review and update documentation to reflect changes in processes and regulations.
    • Conduct internal audits to ensure compliance and identify areas for improvement.
  • Cross-Departmental Collaboration:
    • Work closely with IT, Operations, and other departments to align system improvements with broader organizational goals.
    • Act as a liaison between technical and non-technical teams to effective communication and implementation.

Qualifications and Skills:

  • Bachelor's degree in business administration, industrial engineering, or a related field.
  • Proven experience or knowledge and skills in process documentation and systems development.
  • Strong analytical skills and attention to detail.
  • Excellent communication and collaboration skills.
  • Proficiency in using process mapping and documentation tools.
  • A proactive approach to problem-solving and a commitment to continuous improvement.

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