Call Center Sr. Representative

1 month ago


Quezon City, National Capital Region, Philippines NTT DATA Services Full time

We are seeking a Call Center Sr. Representative to handle inbound calls regarding health insurance benefits, eligibility, and claim status. The successful candidate will be responsible for answering calls, escalating issues, and interacting with clients and internal departments. Strong analytical and problem-solving skills are required. The role requires a high school diploma or equivalent and 1+ year of experience in customer service and healthcare insurance policy concepts.

About the Company:

NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. We help clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and application development and management.

Key Responsibilities:

  • Answer inbound calls regarding health insurance benefits, eligibility, and claim status.
  • Escalate issues to support less experienced team members and handle client queries.
  • Interact with clients and internal departments to resolve issues.
  • Organize and complete tasks according to assigned priorities.
  • Maintain a solid working knowledge of the healthcare insurance industry and products, services, and processes.

Requirements:

  • High school diploma or equivalent.
  • 1+ year of experience in customer service and healthcare insurance policy concepts.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in Windows PC applications.

About NTT DATA:

NTT DATA is a part of the NTT Group, which invests $3.6 billion annually in R&D. We are committed to creating a diverse and inclusive environment for all employees. NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status.



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