Customer Relations Associate

4 weeks ago


Cebu, Philippines NORTH TREND MARKETING CORPORATION Full time

Job Responsibilities:

Receives all customer feedback and responsible in ensuring that customers concerns are handled in a prompt and effective manner while retaining customer confidence to the company products and servicesConsolidates all customer concerns from all branches and from the company website and relay the same to authorized personnel for immediate actionsProviding prompt and professional feedback to all customer concernsEnsuring that relevant departments/personnel are made aware of concerns raised by customers so that they may carry out corrective actions immediatelyKeeps records of customer concerns and resolutions doneCommunicate customer feedback to technical and marketing or sales teams in order to develop processes for better serving customers.Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.Other related tasks that may be assignedJob Qualifications:Graduate of any four-year courseAt least one(1) year experience as a Customer Relations Staff/Representative; Admin Assistant or any relevant positionWith excellent communication and customer service skillsCan effectively handle customer complaintsAbility to deal with challenging situations in a sensitive and creative mannerAt least average verbal and written English communication skillsComputer literateKeen to details and can work under pressure

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