Associate Team Lead, Billing
1 week ago
Associate Team Lead, Billing
A highly organized and motivated individual to be an integral part of the North America billing team. Responsible for ensuring timely deliverables are met consistently across the department, providing guidance and support to the team, and assist in the day-to-day activities to support the business in a timely manner.
Associate Team Lead Responsibilities:
Assist in managing the Billing team as needed and provide support.Oversee the billing preparation and processing during the monthly close cycle.Assist with resolving billing discrepancies or issues escalated by team members.Manage the portal inbox to ensure timely response to the business or customer.Ensure customer master accounts are up to date with required changes.Interact with other internal departments, such as sales and customer service, to improve processes, resolve issues and update necessary billing information.Ensure billing policies and procedures are documented and followed.Work closely with the Cebu Team Lead and U.S. Billing Team to support departmental goals, learnings, and team objectives.
Team Lead Qualifications:
Bachelor’s degree in accounting, Finance, Business Administration, or related field.Proven experience (5 years minimum) in billing, accounts receivable or similar role, with at least 2 years in a supervisory position.Preferably with experience on another BPO or international companyStrong knowledge of accounting principles and practices.Proficiency in accounting software (i.e MS D365, Oracle, SAP or any accounting system) and MS Office, particularly Excel,Excellent communication and interpersonal skills.Ability to prioritize and manage multiple responsibilities effectively.Detail-oriented with strong analytical and problem-solving skills.-
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