Virtual Customer Service Associate

1 month ago

Cebu, Philippines Amazon Operation Services Phils. Inc. Full time

Job Description

Role: Virtual SDS Associate - Japanese Speaking (Cebu)
Job Type: Permanent, Full-time
Location: Work-from-home | Candidates must be residing in the following areas: CEBU (Cebu City, Mandaue City, Lapu-Lapu City, Talisay City, Minglanilla, Consolacion, Liloan, Compostela, Danao City, City of Naga, San Fernando, Carcar City, Toledo City)

Benefit: Monthly Language Premium of Php 55,000

Thank you for your interest in becoming an Amazonian, we would like to welcome you to the world of career opportunities within our Customer Service. At Amazon, we value our customer above all and we are looking for the best associates to take care of a variety of clients. By applying to this position, you are going to be considered for one of the following organizations: Virtual SDS Associate - Japanese Speaking (Cebu).

Here is what you need to know about them:

Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. We won't ask you to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every conversation to provide the exceptional support experience our customers love.

What will you do as an SDS Associate?
As an Amazon SDS Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. You'll be the first point of contact for our Japan customers by answering their requests through phone, chat, and/or email, and use a variety of tools to navigate and review solutions in real-time, facilitate the flow of information between delivery stakeholders, and communicate effectively with our customers. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.

What will your working week look like?
This role requires working variable hours to match when customers need us most. You will work on shifting, rotating, graveyard or day shifts. Your work week is minimum 40 hrs, and you will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 4:00 pm and 1:00 am, Sunday to Monday. You will be working on holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.

What will you get in return?
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

Social insurance (HMO, Medical Reimbursement, Life and Personal Accident Insurance)Amazon employee discountLeaves (Annual and Sick Leaves, Maternity and Parental Leaves, Other Paid Time Offs)Employee Assistance Program (counseling and referral services by telephone 24 hours a day, 7 days a week)13th month pay, allowances and Statutory contributions (SSS, Philhealth, TIN and Pag-IBIG)Expert training and ongoing opportunities to learn more and develop your skills
What qualities will you bring to Amazon?Hard-working, articulate, and detail-orientedFriendly and customer-focused in every situationAbility to learn quickly and embrace changeComfortable multi-tasking in a high-energy environment.
If this role sounds like it's for you, then click on the link below to start the application process
You'll need to allow 1-3 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

Thank you for your interest in becoming an Amazonian and we would like to welcome you to the world of career opportunities. At Amazon, we value our customer above all and we are looking for the best associate in Customer Service.

If successful, we will contact you about next steps

If you pass the online assessments, you will

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