field support engineer

3 days ago


Manila, National Capital Region, Philippines INFINITECARE TECHNOLOGY SOLUTIONS (ITSI), INC Full time

Key Responsibilities:

Implementation and Configuration:
Deploy and configure IT services and solutions according to client specifications and company standards.

Maintenance and Support:
Perform routine maintenance and provide ongoing support for IT services, ensuring their reliability and performance.

Troubleshooting:
Quickly and efficiently diagnose and resolve technical issues, minimizing service disruption.

Client Interaction:
Work closely with clients to understand their technical requirements and provide tailored solutions.

Technical Documentation:
Prepare and maintain detailed technical documentation for IT services and solutions.

Collaboration:

Work collaboratively with the service delivery team, sales, and other departments to ensure a cohesive approach to client service.


Quality Assurance:
Adhere to quality standards in service delivery and contribute to continuous improvement initiatives.

Training and Knowledge Sharing:
Provide training and guidance to junior team members and clients, as required.

Qualifications:

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
  • At least three years of experience in IT service delivery, focusing on network, server, or cybersecurity solutions.
  • Relevant industry certifications (e.g., Cisco, Microsoft, CompTIA, ITIL) are advantageous.

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