![Sungrow Power (Hong Kong) Co., Limited](https://media.trabajo.org/img/noimg.jpg)
Field Service Engineer
2 weeks ago
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
• Provide technical support and troubleshooting for Sungrow's clients (Residential, C&I solar companies and EPCs) via telephone, email, onsite and web conferencing.
• Participate in Thailand project bidding—in charge of solution design, technical support, bidding documents;
• Proactively stay up to date with all the latest technologies concerning Sungrow's products and the underlying technologies.
• Thailand PV and ESS market's information collection and arrangement;
• Local grid code requirement collection, follow-up local standard requirements;
• Assist marketing analysis, includes not limit to : customer's feedback, competitor info;
• Maintain strong customer rapport and excellent, timely communication.
Qualifications
• 3 years of experience in solar/ESS industry or electricity industry;
• Electrical Engineering Education;
• Good Team spirit, experience working in a small team is an advantage;
• High ability of communication, negotiation;
• Hard worker, practical personality
• Solid analyzing and problem-solving skills to troubleshoot technical problems
• Good communication skills, inclusive of verbal, written and formal presentations
• Customers focus mind
• A self-starter, you will be able to manage your time and take the initiative
• Person who wants to participate strongly in the development of a growing business.
• Flexibility to work and adapt himself to different cultures and new projects
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