Technical Support Engineer ll

2 weeks ago

Manila, National Capital Region, Philippines Avid Full time

Technical Support Engineer ll (Graphics) page is loaded

Technical Support Engineer ll (Graphics) Apply locations Manila time type Full time posted on Posted 4 Days Ago job requisition id PR It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

RESPONSIBILITIES AND DUTIES
  • The role is focused on providing technical/operational support for Avid Servers and Graphics products to customers worldwide.
  • Provide an advanced level of support to Avid's Customers, Partners, and Professional Services field staff, including occasional travel to customer sites, resellers, or other Avid offices where necessary.
  • Provide telephone and web-based technical support, using Avid's chosen Customer Relationship Management (CRM) suite of support tools.
  • Follow and develop Avid's standardized CS practices/processes in analyzing situations or leveraging pre-existing information to solve problems.
  • Process RMA's (Return to Manufacturing Authorizations) where necessary.
  • Act as a respected point of reference for the escalation and management of issues to the Engineering team.
  • Exercise and demonstrates sound judgment to determine the most appropriate action in critical situations.
  • Interacts with management and senior customer personnel on matters which may also require coordination across organizational lines.
  • Usage of Avid's shared content systems, such as Avid's Knowledge Base (KB).
  • Build productive internal/external working relationships with 3rd party vendors.
SKILLS
  • Demonstrate in-depth knowledge and at least 2+ years of experience in working with Video Servers or Graphic software, ideally, you already have some knowledge of Avid Graphics solutions.
  • Be able to demonstrate your technical troubleshooting skills.
  • Have excellent customer focus & strong communication skills.
  • Be able to demonstrate your technical troubleshooting skills.
  • Can build relationships quickly with internal & external stakeholders both locally & internationally.
  • Have a passion for Avid products coupled with a desire to help customers achieve success.

#LI-Hybrid

#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

About US

Avid makes technology and collaboration tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recordings and live concerts.

#J-18808-Ljbffr

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