Field Service Engineers

2 weeks ago

Manila, National Capital Region, Philippines Norde International Distributors Full time

Job Summary:

  • Provides technical assistance off site and onsite by assisting in site preparation, installation, repairing, and troubleshooting various machines.

Duties & Responsibilities:

  • Providing remote and on site technical support
  • Providing client support by guiding and training their equipment operators on machine technicalities and proper operation
  • Analyzing the client site where the machine will be situated relative to the requirement of the machine/equipment that will be installed (electricity, building details, etc.)
  • Assisting the clients in achieving the color stability of their printer
  • Updating the customer from time to time on the mandatory software upgrade and the benefits of a new machine (if any) / spare parts/ consumables features
  • Supporting the customer together with the Segment Solutions Architect about their printing ideas, and machine related inquiries to improve the quality and volume of their production
  • Collaborating and coordinating with Account Managers (AMs) in assisting clients with their specific printing requirements and recommending technical troubleshooting as the need arises
  • Ensuring that all customer service escalations will be solved within the assigned period
  • Sending a summary of the troubleshooting report and a picture of defective parts to our principal for claiming SP and defective consumable

Competencies/Skills Required:

  • Graduate of Bachelor's/College Degree in Engineering, Computer Science, Information Technology, or any related course
  • Analytical and strategic thinking
  • Technical knowledge of machine/equipment operation
  • Ethical conduct and professional behavior:
  • Delivering client service while doing client demonstrations
  • Always keeping a positive mindset in every customer service situation
  • Experienced in showcasing positive and helpful attributes
  • Ability to understand where the client is coming from before making any judgment
  • Certification/ Training on some of our solutions portfolio (if there is any)
  • With at least two (2) to three (3) years of related work experience fresh graduate are welcome to apply
  • Preferably from Metro Manila (1 person)

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