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Network Support Officer I WFO
7 days ago
Work From Office - This is a Work-from-office setup based in Angeles City.
First responder to facility support enquiries and where enquiries need to be allocated, the correct timely allocation of the tickets to the correct person/department
Ensure timely and professional handling of any customer service enquires
Ensure all relevant systems are kept up to date for all Facility information including contractual information, key activities, contacts, and any other relevant information as required
Provide facilities with reports and data as required
Assist facilities with invoice/visit data correction requests
Liaise with facilities on any invoice or visit data request escalations from the finance team
Ensure facility staff member FP portal users remain accurate and assist with enquires relating to FP portal access
Assist the Operations team with responses to huddles on facility related requests
Build rapport and introduce FP processes to new facility staff members
Ensure the FP team is kept up to date with changes in the facility network
Provide weekly visit data reports for key facilities as required
Assist with maintenance of key data including contracts and price increases.
Work with IT team to ensure facility scanners remain online
Provide first point scanner issue troubleshooting
Member status checks
Work with facility partners to ensure visit capture is compliant as per FP requirements Ensure facilities are utilizing the best visit capture process suitable
Assist facilities with API set up for visit capture
Resolve reporting or visit capture issues with facility partners and escalate to IT team when required
Ensure key processes are identified, documented and understood by internal staff and facilities
Proactively develop and execute on plans to improve the quality of relationships with facilities and facility related processes
Propose and develop initiatives that drive business performance (people, processes, products, technologies)
Ensure timely delivery of reports (external and internal)
Report details of facility support activities, share learnings and innovations
Contribute to Board reporting as required Assess any risks with regards to the gym supplier network capacity/availability, concentration and ongoing viability and ensure that these risks are being monitored and controlled.
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