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Ticketing Specialist

3 months ago

Manila, National Capital Region, Philippines Philippine Al-Rayah Travel Services Corporation Full time

Flight Reservations:

Assist clients in selecting appropriate flight itineraries based on their preferences and budget.Provide information on available flights, including schedules, prices, and special offers.Book flight reservations through the Global Distribution System (GDS) or airline booking platforms.
Ticketing and Documentation: Issue and process electronic tickets for booked flights.Ensure accuracy of passenger names, travel dates, and other details on tickets.Prepare and provide clients with e-tickets and travel itineraries.Prepare TISIssuance of EMD for group depoRefund of EMD tickets (auto refund / BSP)BSP IATAMonitor blockings and ADM
Booking Modifications: Handle changes to existing flight reservations, including date changes, seat assignments, and cancellations.Coordinate with airlines to make necessary adjustments to bookings.
Customer Service: Provide excellent customer service by addressing client inquiries, concerns, and requests promptly and professionally.Assist clients with special requests, such as meal preferences, seat upgrades, and travel insurance.