Senior Specialist

3 weeks ago


Manila, National Capital Region, Philippines Marina Square Properties Inc. Full time

ROLE SUMMARY

The Support Specialist responds to all trouble calls concerning on-line services, network, or end-user related problems. Provides an interface for end-users seeking assistance.

Documents problem calls and either solves or ensures timely escalation to appropriate support levels and groups. Follows established processes for ticket handling and resolution.

RESPONSIBILITIES


• Responsible for providing technical assistance to end-users


• Responsible for end-user communications and resolving technical challenges


• Analyzing existing computer systems and making recommendations for upgrades and


• improvements


• Developing and overseeing system installation, including software and hardware


• Performing tests and troubleshooting, as well as quality assurance


• Implementing safety procedures and data recovery plans


• Recruiting, training, and evaluating staff members


• Developing user manuals and policies, procedures, and safety protocols


• Collaborating with other departments and professionals in the development of IT systems


• Ensuring all installations, maintenance, and upgrades are conducted on schedule and according to specifications


• Delegating tasks and work schedules


• Staying up to date with field advancements and ensuring the team receives refresher training as well


• Responsible for the daily monitoring checklist update

QUALIFICATIONS


• Experience

1. Hotel IT systems, operations, and infrastructure

2. Knowledge of computer software such as configuration management software, desktop communications software, operating system software, and internet services software

3. Gaming background is a plus


• Education: BS in Computer Science, BS in Information Technology, BS in Computer Engineering, or similar

PREFERRED SKILLS


• Excellent customer service skills using CRM/ Help Desk Tool


• Good in verbal and written communication skills


• Problem solving skills


• Displays the highest level of integrity

Check out and follow our Facebook page to learn more about our job openings.



  • Manila, National Capital Region, Philippines Zendesk Full time

    Senior Sales Operations Specialist We are seeking an experienced and highly dedicated Senior Sales Operations Specialist to join our team. The ideal candidate should possess a strong background in advanced sales strategies, data analysis, and process optimization. This role is critical in supporting our sales teams with actionable insights, tools, and...


  • Manila, National Capital Region, Philippines AvePoint Full time

    Senior Paid Media Specialist role requires expertise in Google and Bing Ads, as well as experience with LinkedIn, Reddit, and Twitter ads, to develop and manage paid media campaigns. About AvePoint: AvePoint is a global leader in data management and data governance, providing solutions to modernize the digital workplace across Microsoft, Google, Salesforce,...


  • Manila, National Capital Region, Philippines KMC Solutions Full time

    Career OverviewTalent Acquisition Senior Specialists are responsible for filling recruitment vacancies with suitable and qualified candidates. They are generally responsible for the full life cycle of the recruiting process. This entails sourcing and screening candidates, coordinating the interview process, and facilitating offers and offer negotiations, all...


  • Manila, National Capital Region, Philippines Deloitte SEA Full time

    Title: Resource Management Senior SpecialistAre you ready to unleash your potential?At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's...


  • Manila, National Capital Region, Philippines Zendesk Full time

    Senior Data Quality SpecialistJoin our team at Zendesk in the Philippines and become a part of our world-class team, contributing to our global operations. As a Senior Data Quality Specialist, you will have the opportunity to collaborate with a group of individuals who consistently demonstrate strong work behaviors and ensure impeccable data quality in our...


  • Manila, National Capital Region, Philippines RemotelyHR Full time

    Our client is a professional service firm with a nationwide reach, providing comprehensive advisory services to individuals and businesses in accounting, tax, payroll, and related areas. We are assisting them in their search for a Tax Preparation Specialist.This role is essential in ensuring the accurate preparation and timely filing of client tax returns....


  • Manila, National Capital Region, Philippines Ezy Service Centre Corporation Full time

    Overview:As a Senior IT Service Desk Specialist, you will be responsible for providing high-level technical support and strategic guidance to our clients, ensuring their IT systems and networks run efficiently. This senior role involves managing complex troubleshooting tasks, overseeing escalations, and delivering advanced IT solutions. Experience with...


  • Manila, National Capital Region, Philippines Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Are you an experienced Senior Data Quality Specialist looking for a new challenge? Join our team at Zendesk in the Philippines and become a part of our world-class team,...


  • Manila, National Capital Region, Philippines Zendesk Full time

    Job DescriptionDay-to-day RevOps Deal Support Sr. Specialist is responsible for reviewing and provisioning/processing and invoicing all signed deals/sales orders.Manage medium-risk, medium-complexity deals for SMB/Digital market segments such as but limited to Partner/Reseller adhering strictly to established procedures and standards.RevOps Deal Support Sr....


  • Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Specialist, Contracts, you will be responsible for providing sales and procurement-related contract services to the Asia-Pacific world area.In this...

  • AP Specialist

    4 weeks ago


    Manila, National Capital Region, Philippines iSupport Worldwide Full time

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are seeking a detail-oriented Accounts Payable Specialist to join our team. The ideal candidate will have extensive experience in accounts payable and a strong understanding of AP processes. The role involves managing the full cycle of accounts payable, including...


  • Manila, National Capital Region, Philippines Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Are you an experienced Senior Data Quality Specialist looking for a new challenge? Join our team at Zendesk in the Philippines and become a part of our world-class team,...

  • sales specialist

    3 weeks ago


    Manila, National Capital Region, Philippines ctcbio,inc. Full time

    DescriptionCtcbio, inc. is seeking a motivated and experienced Sales Specialist in Pharmaceuticals to join our team. As a Sales Specialist, you will play a pivotal role in driving the growth and success of our pharmaceutical products. You will be responsible for building and maintaining strong relationships with healthcare professionals and key stakeholders,...


  • Manila, National Capital Region, Philippines DITO Telecommunity Corporation Full time

    OverviewThe Project Audit Specialist will be primarily responsible in handling the project audit activities of the Company's network construction and roll-out operations. The Project Audit Specialist shall conduct a throughout risk assessment which entails the review of controls and transactions related to processes such as (but not limited to) Procurement,...


  • Manila, National Capital Region, Philippines Zendesk Full time

    Job DescriptionDay-to-day RevOps Deal Support Sr. Specialist is responsible for reviewing and provisioning/processing and invoicing all signed deals/sales orders.Manage medium-risk, medium-complexity deals for SMB/Digital market segments such as but limited to Partner/Reseller adhering strictly to established procedures and standards.RevOps Deal Support Sr....


  • Manila, National Capital Region, Philippines First Gen Corporation Full time

    Job Title: IoT Technical Specialist Join our team at [Company Name], a leading provider of innovative solutions, as an IoT Technical Specialist. In this role, you will be responsible for ensuring the seamless integration and operation of Internet of Things (IoT) devices and systems across our organization. Key Responsibilities: IoT...


  • Manila, National Capital Region, Philippines Firstsource Solutions Limited Full time

    About the roleFirstsource Solutions Limited is seeking a highly skilled and experienced Bilingual -Senior Patient Advocate Support Specialist to join our growing team in Taguig City, Metro Manila. As a full-time employee, you will play a crucial role in providing exceptional customer service and support to our valued clients.What you'll be doingProvide...

  • Transport Specialist

    1 month ago


    Manila, National Capital Region, Philippines Asian Development Bank (ADB) Full time

    Transport Specialist Job Title: Transport Specialist Join Our Mission to Foster Prosperity in Asia At the Asian Development Bank (ADB), our mission is to alleviate poverty and promote sustainable development in the Asia-Pacific region. We are seeking a highly skilled Transport Specialist to contribute to the articulation and implementation of policies...


  • Manila, National Capital Region, Philippines HCM Nexus Full time

    Job Title: Compensation and Benefits SpecialistLocation: Makati CityDepartment: Human ResourcesReports To: HR / Office ManagerJob Type: Full-timeA Compensation and Benefits Specialist is responsible for managing an organization's compensation structures and employee benefits programs. Their primary goal is to ensure that the company offers competitive...


  • Manila, National Capital Region, Philippines Zendesk Full time

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We are seeking an experienced and highly dedicated Senior Sales Operations Specialist to join our team. The ideal candidate should possess a strong background in advanced...