TechOps Application Support Engineer

Grade Level (for internal use):

We are seeking an experienced, technically strong TechOps Engineer to join a global team that delivers specialized technical support of major product deliverables and availability of our products. This role focuses on continuously improving support processes through collaboration centralizing on proactive, technical and innovative engagements across business stakeholders, operations and development teams.

Duties & accountabilities

• Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner
• Immerse in the business domain, identify and implement innovative solutions and technologies that enhance system and application monitoring
• Demonstrate excellent communication skills valuable for managing service incidents and working collaboratively with other teams
• Implement and monitor system alerts for early detection and mitigation of potential service incidents
• Involve and contribute solutions that address system and application vulnerabilities
• Constantly coordinate with product and development teams to ensure support readiness of new releases and enhancements
• Work on tooling, solutions and automation of operational support functions

Education and experience

• University Graduate with Bachelor's Degree in Computer Science or Computer Engineering related degree
• Extensive experience in an Application Support role
• Experience working on AWS cloud technologies (Lambda, SQS, SNS, S3, Dynamo DB, Step Functions, EC2, Fargate etc.)
• Must be knowledgeable in SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation
• Must have fundamental working knowledge of RDBMS (Oracle, SQL server and RDS) – including stored procs, complex joins, database query plan analysis and monitoring
• Broad knowledge of server administration across different operating systems such as Linux and Windows technologies. Good shell scripting experience is a must. Ability to use python scripting is an advantage
• Ideally familiar with monitoring tools such as DataDog, PagerDuty, Splunk and Centreon
• Demonstrable experience of working on highly transactional, available and scalable business critical systems
• Good understanding of software architecture; understanding component and application breakdown and interaction
• Commercial awareness Knowledge of, or experience of working in the financial services industry would be a plus
• Excellent understanding of software systems and technology
• Good understanding of software support team functions and a solid understanding of the end to end application development process.
• A strong desire to keep up with all of the latest developments in related technologies

Personal competencies

• Confident individual who can represent the team at various levels.
• Excellent analytical and problem-solving skills
• Ability to carry out business impact analysis and prioritize tasks according to severity and importance

Communication

• Must be a strong communicator both written and verbally in English
• Excellent listening, presentation and interpersonal skills
• Ability to communicate ideas in both technical and user-friendly languages

Teamwork

• Ideal candidate is a self-starter capable of working independently as well as contribute to the team's requirements
• Be able to work flexible shift hours including weekends to meet work requirements and project deadlines

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.

For more information, visit

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email your request will be forwarded to the appropriate person.

US Candidates Only:The EEO is the Law Poster discrimination protections under federal law.