Application Engineer

2 weeks ago

Manila, National Capital Region, Philippines LUXOFT MALAYSIA SDN. BHD. Full time

Project Description:

The Application Operation support engineer in the Delivery organization is an important role making sure critical applications used by the customer is up and running to cater to business requirements. Bringing together the competencies in the areas of incident, change, problem, capacity and performance and configuration management and specifically owning the availability assessment. Focusing ultimately on the availability of our services and presenting the team's performance to the supported accounts.

Responsibilities:


• Responsible for Technical Content of the Incident Management Services.

 Build strong working relationship with Technical Supervisor, Customer Service Agent and tower support and technology teams.
 Good awareness of the customers business and in-depth knowledge of the customer's environment and support processes.
 Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes.
 Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management's attention, where appropriate.
 Support and assist the Technical Supervisor for documentation libraries for responsible areas, ensuring compliance with internal standards; also accountable for updating the documentation.
 Be the escalation of Application Operations Support Engineer 1, you will be responsible in working with the vendor and with the customer as needed.
 Be responsible in creating and updating technical documents the Level 1 engineer will follow for support.

• Multi-disciplinary process quality definition / improvement.
 Contribute in quality and productivity improvement projects, providing analysis of information.
 Ensure the following of processes and best practices outlined by the Technical Supervisor and Management.
 Provide technical consultation as Subject Matter Expert (SME) to the Shift Manager / Ops Lead or Service Run Lead.

• Technical Skill Levels & Training requirements.
 Follow training plans, requirements and schedules as outlined by the Technical Supervisor.
 Complete and keep up to date with all Mandatory trainings. (ITSM, Security Fundaments, Standards of Business Conduct, Environmental Health and Safety, Standards of Personal Conduct)

• Case Management
 Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
 Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates.

Mandatory Skills Description:

Major technologies
Batch Job: Autosys, Batch
Webhosting/Middleware: Weblogic, JBOSS
Database: Oracle, SQL
Monitoring tools: Dynatrace, Splunk
Platform: Linux, RedHat and Windows
Ticketing Tools: SNOW, SM9
Hadoop (Cloudera) and Big Data concepts
Databricks
SQL MI databases

Nice-to-Have Skills Description:

Minor/Others
Application Management: Application Support, Application Development, Application Testing
Batch Job: Filetransfer, Feedhub
Database: MySQL
Monitoring tools: Grafana, Kibana, Azure App Insight
Cloud Technologies: Microsoft Azure (IaaS, PaaS), Web
Scripting/ Automation: Powershell, Bash, Ansible and Artifactory
DevOps: Jenkins, GitHub, AutoRabit
Ticketing Tools: Jira-Confluence
Others: Informatica, OpenShift, EDH, Cognos
Ignio, Shell Scripting, Automation, Jenkins, Artifactory, Azure, Microservices

  • Project Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines The Chemical Engineer Full time

    ABOUT UNILEVERUnilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will...

  • Staff Applications Engineer

    5 days ago

    Manila, National Capital Region, Philippines Power Integrations Netherlands B.V. - Philippine Branch Full time

    Job SummaryAs a Staff Applications Engineer, you will be responsible for switching power supply systems development and design engineering. ResponsibilitiesResearch and define power electronics topologies base on Power Integrations' productsDesign, develop, and optimize applications using Power Integrations' productsDesign and develop application boards...

  • Field Application Engineer

    6 days ago

    Manila, National Capital Region, Philippines Alarm Systems Corporation Full time

    FIELD APPLICATION ENGINEERField Engineer carries out Design,Install,Testing,Programming and Maintainance of company's product lines like (FDAS, FSS, SAS, iBMS in the field of FIRE/SECURITY/iBMS Systems.Qualifications Bachelor's/College Degree: Engineering (Electrical / Electronic)Engineering (Computer) IT Required skill(s): Phtoshop, AutoCad, Microsoft...

  • IT Design Engineering Application Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Aurecon Group Full time

    IT Design Engineering Application Manager page is loaded IT Design Engineering Application Manager Apply remote type Hybrid locations Manila time type Full time posted on Posted 25 Days Ago job requisition id R27968 This role leads AGSS IT capability in delivering design engineering support and overseeing efficiency, team management, project completion,...

  • Application Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines 3Cloud Full time

    Full-time employment Remote in Philippines You will join a team of highly experienced cloud architects and technologists in an organization that is a Gold-certified Microsoft Azure technology services provider that will provide cloud strategy, design, implementation, and managed services for clients across multiple industries in North America.Job...

  • Lead Application Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines 3Cloud Full time

    Full-time employmentRemote in Philippines We are looking for a Lead Application Engineer - .NET who will be primarily responsible for working with clients to develop applications on the Azure platform. You will be responsible for the analysis, design and planning of application components in Azure and other related technologies. The role is a technical...

  • Applications Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Johnson Controls International Full time

    What you will do:The primary responsibility is engineering work on Building Management System (BMS) projects detailed as per country specific standards. You will design, support systems installation, perform programming, commissioning, troubleshooting of complex building controls systems for customer. Design of such includes creating controls strategy,...

  • System Application Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines FIS, Inc. Full time

    System Application Engineer (Treasury Systems)The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact - in their careers and communities. We deliver innovation that advances the way the world pays, banks, and invests. If you want to grow personally and professionally, we'd like to know: Are you...

  • Applications Engineer

    6 days ago

    Manila, National Capital Region, Philippines Amici Mercantile Inc Full time

    Responsible for achieving maximum sales profitability, growth and account penetration, ideal accounts receivable management within anassigned territory or market segment by effectively implementing sales objectives and strategies to sell the company's products andservices.Duties and Responsibilities:1. Manages existing accounts, obtains orders, and...

  • Engineering März 22, 2024 Application engineer Muntinlupa City

    2 weeks ago

    Manila, National Capital Region, Philippines GEA Group Full time

    GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success – come and join them We offer interesting and challenging tasks, a positive working environment in international teams and...

  • Application Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Nezda Technologies Full time

    Design, configure and implementation/upgrade of System Center Configuration Manager products and other Microsoft System Center and Infrastructure solutions Collaborate with other system and network architects, security engineering, and infrastructure engineering to plan and deliver various solutions within the device management team Bring up-to-date insights...

  • TechOps Application Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines S&P Global, Inc. Full time

    About the Role:Grade Level (for internal use):09We are seeking an experienced, technically strong TechOps Engineer to join a global team that delivers specialized technical support of major product deliverables and availability of our products. This role focuses on continuously improving support processes through collaboration centralizing on proactive,...

  • Application Dev

    1 week ago

    Manila, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

    Application DeveloperManila\HybridRequirements: Bachelor's degree in Computer Science, Engineering, or related field. Fluent in Japanese, both verbal and written, with the ability to effectively communicate technical concepts. Strong proficiency in Java programming language. Experience developing and maintaining enterprise-level applications using Java...

  • IT Application Officer

    6 days ago

    Manila, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time

    Job DescriptionA. Application ManagementManages applications from inception to retirement: design, testing, operation, improvement.Integrates new applications into existing IT systems: conducts compatibility assessments, collaborates with IT teams, implements strategies to minimize disruptions.Responds to user-reported errors via IT's Service Desk...

  • IT Application Manager, Helix

    2 weeks ago

    Manila, National Capital Region, Philippines Aurecon Group Full time

    IT Application Manager, Helix page is loaded IT Application Manager, Helix Apply remote type Hybrid locations Manila time type Full time posted on Posted 24 Days Ago job requisition id R27846 Just imagine your future with us... At Aurecon, we see the future through a very different lens. Do you? Innovation, eminence and digital are at the heart of...

  • IT Applications Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Aurecon Group Full time

    IT Applications Team Leader page is loaded IT Applications Team Leader Apply remote type Hybrid locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R27435 Just imagine your future with us...At Aurecon we see the future through a very different lens. Do you?Innovation, eminence and digital are at the heart of everything we do....

  • Applications Specialist

    6 days ago

    Manila, National Capital Region, Philippines Lifeline Diagnostics Supplies, Inc. Full time

    Successful candidate may enjoy the following additional company benefits:HMO with dependent coverage, Group Life Insurance, Uniform; other benefits will be disclosed upon hiring. Duties and Responsibilities:Handle all applications concerns and ensure that they are addressed and resolved promptly to guarantee customer satisfaction.Ensure that customers/users...

  • CSSC Application Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time

    Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos ́ products and...

  • CSSC Application Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time

    Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos ́ products and...

  • IT Applications Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Aurecon Group Full time

    At Aurecon, we see the future through a very different lens. Do you?Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.Diversity is at the core of everything we...